I've been using Desktop TT for >20 years but was unable to do so this year due to my computer still running Windows 10. I have been very pleased with the Online version and actually prefer it now because it does not need to update every time it starts. I received GREAT support via a phone call to Customer Service (after being on hold for 20 minutes), enabling me to get a "do-over" to switch products and clear and start over. This was critically important because I initially imported the wrong TT return (a state return for my elderly mother).

It took me 4 hours to get a stupid box unchecked, which should not have been checked anyway. It was form 2210. I had to hunt down where you put in your paid estimated taxes. I feel this should come up . Maybe I a wrong. I have used TT for 35 years and this was frustrating for the first time. I should have been finished hours ago.

Turbo Tax was generally easy to use. Easy to input and easy to follow. It was frustrating, however to easily find last year's AGI despite the fact that we filed multiple family tax returns last year with Turbo Tax software. Also a bit annoying to feel TT trying to squeeze more money out of tax filers who simply want to file a simple return without constant "begging" to purchase add-on services.

I tried filing electronically and had to request a support agent twice because it was rejected. 2nd agent explained it's a software issue related to my 1098 form for my home's mortgage interest. I know have to print 44 pages and file by mail. Very disappointed in the product experience this year.

Absolutely horrible interface. The software is slow, the features aren't actually features. They use cute animations to make you feel like they're helping when in reality they're not. Expensive program for a complete waste of time. It would be quicker to submit taxes on my own and significantly cheaper.

TurboTax is amazing and easy to use. It has a virtual assistant I could use and ask help anytime I need. I learned a lot about taxes through this app and I’m so grateful. It even has the feature for me to take a picture of my tax forms so I wouldn’t have to fill in every single number- it does it for me. I’ve been using TurboTax for years and I will continue to do so.

product riddled with software errors. Because I entered once that my home is not in US and the later corrected it and also, initially I checked that my Home isn't my main home and later corrected it the software was giving me two errors that I had to clear my return completely and enter it again resulting in great waste of time and sleep I will not recommend this product to anyone else.

I am very comfortable with the accuracy of my returns. I have used Turbo Tax for several years. The interface is very good and is better than some other software I have used in the past. I appreciate the help hints which are available to help answer questions and to provide clarity. I did find that the upload and auto-fill feature had some issues with some 1099-Composite forms because the same information is shown more than one time on the form. Also, I had to "search" for the "estimated tax payment" input section. I suggest making it more obvious because the number of taxpayers using this option is increasing in order to avoid tax penalties.

It started out a little rocky as it is different from what I am used to on the desktop, but all in all the experience was satisfactory. I felt that the explanations on the desktop version (e.g., standard deduction vs. itemization were a little easier to access and understand. I'm nervous how things will go next year if I end up getting a new desktop and can go back to that version. I am also unclear how to get a copy of my return, but I did save it when it asked for me to review.

I do not like being able to not save my progress on my desktop. This is the LAST time that I will file online and possibly being the LAST time that I ever use Turbo Tax. Instructions not clear, hard to get to where I last stopped off. The whole process was too frustrating!