We have been using this software for a while and it just seems like it gets more and more confusing. It's the cheapest thing for filing and we don't have a terribly difficult return but there are so many questions that are convoluted. This interface should not require someone to have detailed knowledge of how taxes work, dumb the program down. I unfortunately am going to switch to an in-person service next year. The program takes you round and round at times even after already completing sections. It makes you question if you actually completed required sections.

It is easy to use, self- explanatory most of the time. Other times, not sure what to do or what information is being asked or how to decern the information. I use other AI platforms to help me decern what information was needed. I would love to see Turbotax add an AI feature where I can to guide me on what to do based on the information being asked or where I can go find the personal information that is needed.

TurboTax allowed a major error in reporting Capital Gains which resulted in substantial Payment Due on both the Federal and State returns. When this became apparent and was traced to the duplication of imported1099 DIV and 1099-B documents, the filing of Amended returns was awkward and required 2 attempts to complete. I will not be using this product next year.

Turbo tax is sneaky and manipulative, leading you to share data and preventing opt outs. The interface forces choices on you that you don't want to make.

Filed my taxes last minute this year and to my surprise got a refund. Thankful! Quickly filed and avoided late penalties because of how easy system is!

I've used TT desktop for more than years and it's been very good for putting all my info in and it's always been helpful. This year I decided to just go directly to standard deduction since my income is very simple and TT online kept trying to have me put all my deductable expenses. There should be a way for TT to go directly to standard deduction with out any deviation, it would have taken about 20 minutes. I should have stayed with the desktop version!!!

Too many frustrations with the online version to recount. Then, at the end, it would not let me e-file, saying I did not successfully do so last year, although I had a copy in hand and received my refund long ago. Finally, when I e-filed as a NEW filer (more wasted time), it automatically displayed my AGI from last year's return. I was always on tenterhooks that it would fail and I would lose all prior work. Hours wasted compared with previous versions....

i have used this product for 4o years. I am becoming less pleased with it every year. items have become too repetitive. more complex and more difficult to understand. does not return to where you were before entry, but takes you back to beginning. does not ask for information such as Estimated Prepayments!!! You can not see Tax forms until complete which removes the feel of complete confidence.

Turbo Tax is so easy to use. The support question & answer responses are extremely helpful. Also Turbo suggests areas that I haven't thought of to explore. I have used Turbo for years and feel extremely confident in the product and it's accuracy, will continue to use in the years to come.

This was different from last year's Turbo Tax. It was easier while sometimes being more difficult. I spent a lot of time (hours actually) gathering all the information for possibly being able to itemize. At the end, the standard deduction was the way to go. It was hard to see how many thousands of dollars I spent on medical - particular dental work and then I could not itemize.