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Customer reviews for TurboTax Online 2025, Investors & Self Employed, Email Delivery, Federal Return Only + Federal E-file for
TurboTax Online 2025, Investors & Self Employed, Email Delivery, Federal Return Only + Federal E-file
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Showing 11-20 of 49,633 reviews
Apr 22, 2026
FFPM85
3 out of 5 stars review

"Cheap" but confusing

We have been using this software for a while and it just seems like it gets more and more confusing. It's the cheapest thing for filing and we don't have a terribly difficult return but there are so many questions that are convoluted. This interface should not require someone to have detailed knowledge of how taxes work, dumb the program down. I unfortunately am going to switch to an in-person service next year. The program takes you round and round at times even after already completing sections. It makes you question if you actually completed required sections.

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
Apr 27, 2026
Pasy26
4 out of 5 stars review

TurboTax is very user friendly

It is easy to use, self- explanatory most of the time. Other times, not sure what to do or what information is being asked or how to decern the information. I use other AI platforms to help me decern what information was needed. I would love to see Turbotax add an AI feature where I can to guide me on what to do based on the information being asked or where I can go find the personal information that is needed.

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
Apr 27, 2026
Joe2924
1 out of 5 stars review

Much improvement needed with data importation.

TurboTax allowed a major error in reporting Capital Gains which resulted in substantial Payment Due on both the Federal and State returns. When this became apparent and was traced to the duplication of imported1099 DIV and 1099-B documents, the filing of Amended returns was awkward and required 2 attempts to complete. I will not be using this product next year.

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
May 25, 2026
Kate988
1 out of 5 stars review

TurboTax is a snake

Turbo tax is sneaky and manipulative, leading you to share data and preventing opt outs. The interface forces choices on you that you don't want to make.

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
Jun 15, 2026
LifeWithoutGPS
5 out of 5 stars review

Quick and easy!

Filed my taxes last minute this year and to my surprise got a refund. Thankful! Quickly filed and avoided late penalties because of how easy system is!

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
reply from TurboTax Care Team

Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!

Mar 31, 2026
Magilla10
4 out of 5 stars review

TurboTax a Frend for 10+ years

I've used TT desktop for more than years and it's been very good for putting all my info in and it's always been helpful. This year I decided to just go directly to standard deduction since my income is very simple and TT online kept trying to have me put all my deductable expenses. There should be a way for TT to go directly to standard deduction with out any deviation, it would have taken about 20 minutes. I should have stayed with the desktop version!!!

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
Mar 30, 2026
ND38
3 out of 5 stars review

Huge disappointment; hours wasted....

Too many frustrations with the online version to recount. Then, at the end, it would not let me e-file, saying I did not successfully do so last year, although I had a copy in hand and received my refund long ago. Finally, when I e-filed as a NEW filer (more wasted time), it automatically displayed my AGI from last year's return. I was always on tenterhooks that it would fail and I would lose all prior work. Hours wasted compared with previous versions....

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
Mar 30, 2026
hc25harley
2 out of 5 stars review

Complex

i have used this product for 4o years. I am becoming less pleased with it every year. items have become too repetitive. more complex and more difficult to understand. does not return to where you were before entry, but takes you back to beginning. does not ask for information such as Estimated Prepayments!!! You can not see Tax forms until complete which removes the feel of complete confidence.

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
Mar 28, 2026
TaxesTurboTax
5 out of 5 stars review

TurboTax is my Go-To!

Turbo Tax is so easy to use. The support question & answer responses are extremely helpful. Also Turbo suggests areas that I haven't thought of to explore. I have used Turbo for years and feel extremely confident in the product and it's accuracy, will continue to use in the years to come.

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
reply from TurboTax Care Team

We appreciate the time you took to share your feedback. Thank you for your continued confidence in TurboTax—it’s a privilege to work with you again.

Mar 28, 2026
Weeks47
4 out of 5 stars review

Interesting new Turbo Tax format.

This was different from last year's Turbo Tax. It was easier while sometimes being more difficult. I spent a lot of time (hours actually) gathering all the information for possibly being able to itemize. At the end, the standard deduction was the way to go. It was hard to see how many thousands of dollars I spent on medical - particular dental work and then I could not itemize.

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
reply from TurboTax Care Team

Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.