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Customer reviews for TurboTax Online 2025, Investors & Self Employed, Email Delivery, Federal Return Only + Federal E-file for
TurboTax Online 2025, Investors & Self Employed, Email Delivery, Federal Return Only + Federal E-file
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Showing 671-680 of 49,617 reviews
Jan 29, 2026
System Glitches
1 out of 5 stars review

System Glitches

This year, I experienced several technical issues while using TurboTax. I was unable to submit my return due to a persistent glitch during the final steps of the process, specifically when selecting payment options and determining how I would like to receive my refund. The system repeatedly redirected me back to the payment selection step. After several phone consultations and screen-sharing sessions with the technical support team, they were finally able to identify and resolve the issue. I appreciate their assistance and am pleased to report that after a week's delay, I was ultimately able to process my submission and complete the payment for the TurboTax service.

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
Jan 26, 2026
Fawkoff
3 out of 5 stars review

Old turbotax was better

I have used turbotax for over a decade. This year, you all have gone mad! When i complete my taxes thats all i want to do. I do not want to be asked multple times if i want to purchase any intuit products, nor do I want my information shared with any entity other than IRS and state.

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
Jan 18, 2026
Luther J Jr
5 out of 5 stars review

Detailed and Helpful

Turbo Tax made filing as a small business owner for less intimidating than I expected. The step-by-step process was questions walk you through everything clearly, and it does a great job explaining why it's asking certain things, not just what to enter. I appreciated how it handled business expenses, assets, and deductions in a way that actually made sense. Even when things got a little complex, I felt confident I was entering everything correctly. It saved me time money, stress, and probably money by catching deductions I might've missed. Highly recommend for anyone running a business or filing a more involved return.

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
reply from TurboTax Care Team

Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.

Feb 15, 2026
Nate_Ohio
3 out of 5 stars review

Why is Turbotax always upselling?

Product itself is fine. However, the refusal to disclose fees ahead of time, constant upsell/ nickel and dime, fake "required data sharing" agreement, and general smarminess of Turbotax is off-putting. I thought the live tax guy were terrible. Turbotax is worse. PS: Why do I need to sign an indemnification and limitation of liability to post a review? Nuts...

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
Jan 19, 2026
YoYo2891
5 out of 5 stars review

Always a great experience!

I've been using Turbo Tax for about 20yrs now bc of it's speed, accuracy, and "no hassle" approach. It's not time consuming and it's very convenient to have the previous year stored so I don't have to go back and look for anything. I always receive my maximum with TT. I'll never use another tax service!

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
reply from TurboTax Care Team

Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.

Jan 27, 2026
Tamara L B
5 out of 5 stars review

Detailed & Trustworthy

TurboTax provides a clear, guided experience that makes tax filing much less intimidating. The platform asks the right questions, explains deductions and credits well, and helps ensure accuracy. I liked being able to file from home and still feel confident in the results. Overall, a solid and dependable service

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
reply from TurboTax Care Team

We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.

Jan 24, 2026
Lace4base
5 out of 5 stars review

% years and still excellent service

I've been using TurboTax happily for the 5th year in a row now. My favorite feature is the accuracy checking that happens throughout the entire process, you you know with all the confidence that your good and have double, triple checked and don't need to worry. I Do-it-Myself premium and add the max benefits for a;; year round protection In case anything was missed or incorrect. Its reasonably priced for peace of mind!

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
reply from TurboTax Care Team

Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.

Jan 23, 2026
Spyro81
2 out of 5 stars review

Secrets

Its user friendly platform makes navigation a breeze. The app says you can only use it for free if you didn't the year before and instead of telling me that there are no mistakes, it should tell me what forms i need and links to those forms. I cant figure out why it wont upload my pdf but it will let me upload a jpeg, problem is that how do you turn a pdf into a jpeg.

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
Jan 28, 2026
SWEETZ88
5 out of 5 stars review

AWESOME

Filing Taxes Simple made my tax return effortless! The software is incredibly intuitive and walked me through every step with clear guidance. I maximized my refund and finished in under an hour. For straightforward, stress-free filing, this is the perfect choice. Highly recommend!

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
Feb 14, 2026
Anonymous
1 out of 5 stars review

Use something else!

I've been using TurboTax for several years now and it generally indicates which pieces you need to interact with to complete your return. Turns out that even though I have self employment income, and it knows how much, it didn't properly indicate I needed to pay an extra tax in my area for self employment income and now I'm going to have to pay a penalty. Additionally, while typing this review, its AI feature, or auto completion, or something keeps changing what I type and eating the letters. This is ridiculous. I'm suddenly very concerned about the quality of my tax returns if you can't properly direct me through the process or let me type in an text box. Use another product.

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352