I used to file with TurboTax in the past, and then I moved on to other services when they did away with free e-filing of Federal taxes. I decided to use the service again this year and pay, but I was deceived because I had to open a checking account with Credit Karma to get free direct deposit. That was not cool. And it is not disclosed anywhere until you have made the payment for the filing.

This program is easy to use. Simple to login. The steps are simple read along. If you have questions, either read the side prompts or opt for assistance through the live care program. Documents are easy to upload. We filed our taxes faster than making supper tonight.

I purchased the PC Download version which I have used successfully and happily for many years. Unfortunately my PC is using Windows 10 which cannot support this year's product; so I was switched to the online version. Almost every step was agony. And when i finally got done (with telephone help from 2 different and fantastic experts) it certainly appeared that there was no way to print the returns or save them. Both of these women went above and beyond in terms of patience and willingness to try different approaches to get around a dismally awful program. Unlike the download version this version did not show me what I had entered for a particular item last year in a format or appropriate time to be useful. Some questions were asked that I never encountered before. It took me hours and hours when filling out paper returns took me 10 - 15 minutes

TurboTax is super easy to use! It follows up on every aspect of the tax filing process. They offer support, live support for it's customers in case you have questions or get stuck. I've used it for years now and it's always been a easy and quick process to file taxes.

Turbo Tax is so easy to use. I appreciate the fact that all new information is available when I log in. The ability to be walked through the entire process makes filing so much easier. Accuracy is guaranteed as each question is explained thoroughly. Very user friendly.

On-line Turbo Tax is largely user friendly, but it is worded primarily from an accountant/designer perspective. Example: where is the option to print the return prior to e-filing? There is too much "Trust us we know what we're doing" going on without keeping us non-book keeper/account types informed. There should be more information given about the differences between desktop and on-line versions

Honestly, I've been using turbo tax my whole life and it's been so easy to navigate all these years later. I love how it gives you insight into what you may need to review, what you missed, and how it updates your information on returns immediately. The accuracy is updated for the most returns possible. I haven't had to use the customer support, but the system help support is very insightful as well!

I'm not happy with TurboTax deciding what version is best for my return. Previous years the deluxe was only necessary but you decided that premium had to be used and gave me no alternative. Your new selection system sucks. Let users decide, not TurboTax.

Being a single that works for myself, owns my home with real estate taxes. I pay every type of insurance premium that there is, have high medical bills and lots of business expenses. I worry every year about how the new laws will affect my taxes and how hard it will be to figure everything out and do my taxes myself. But, every year TurboTax impresses me even more by walking me though everything step by step and taking the stress out of the process.

Turbo Tax was easy to use. I loved the many features that it allowed me to use. The accuracy and compatibility were easy to move around and handle. The support was outstanding, if had a question or needed help they were right there to assist me along the way.