I have been using the desktop version of Turbo Tax for years and i worked very well. I do not like the online version of Turbo Tax that I was forced to use because i could not get a download version for my desktop computer. The online version feels very "blind". There is no way to see the forms as you work, and it's very difficult to backtrack into questions like "Did you itemize your federal return last year?". I do my own taxes because I am a control freak, and the online version of Turbo Tax does not allow the feeling of control at all. I am going to add that was difficult to upload this review because I could not find an used "nickname" for my name with only 4 letters to use.

Some of the features worked well, some were difficult to navigate. One of my chat questions gave a response that was not compatible with the software interface options available. One of my input options did not work as expected since I wanted to type my own information and was not able to get to the page to input information forcing me to download the information. Once I was able to get all the information loaded, the forms were completed accurately.

Intuit has had so many years to make the software work properly but items such as foreign dividend income/expenses don't automatically flow through all the relevant forms and I have to manually input the locations of where numbers are on the tax return. Additionally we couldn't claim excess social security contributions from our employer without having to file a form 843 outside of turbo tax. Can't directly edit the forms to input this info even though Turbotax correctly identified too much was withheld. Frustrating experience.

More complicated than ever before. Keeps bringing up the wrong results, had us scratching our heads trying to figure out how to navigate back and forth. Then they bombard you with the up-sell, hey do you want to spend more to get extra help? I suspect that is the sole reason they made it more complex so you give in and pay the extra for an 'expert' to guide you through.

The auto import for my w2 sucks it read line 10 wrong which didn't let me qualify for the child care tax credit. Had to contact support and it took us a while to figure out line 10 was auto filled wrong with the pdf upload but after we figured it out it was good. Good support.

I really don't like that I need to answer the same questions I have already answered if I go back io section that I already completed. It is not easy to move around to different sections. The product pricing is not very clear. I didn't see anything that explained why I was at Premium and what specific forms I made use of that require it and would be lost of I downgraded to free.

I do not like being able to not save my progress on my desktop. This is the LAST time that I will file online and possibly being the LAST time that I ever use Turbo Tax. Instructions not clear, hard to get to where I last stopped off. The whole process was too frustrating!

I've used Turbo Tax for years, and like it. This year I did the online version and it was harder to find and review my returns, especially the state return. I liked when previously I had tabs across the top and could access the federal and state returns more easily.

Thanks for inventing a business partnership between my spouse and I. That took hours to find. I also appreciate deleting form 5405 this year, even though this is the final year it is required. HEAVY SARCASM! Awful as always, and it seems like the best fix to any issue is just to pay an extra $150 for an expert. I'm trapped in the ecosystem.

Have used desktop Turbo Tax Deluxe and Premium for decades. Have suffered through its evolutions from simple intuitive user friendly versions to its current more complicated, repetitive questions and less user friendly versions. But still one was able to navigate and control how to proceed and complete the Tax return. However, this premium online version is by far the worst experience I've gone through in all my years of using Turbo Tax.: user unfriendly, lack of clarity and navigable capabilities. Will never use it again.