I found the online version of TT not as user friendly as the disk or download version. The menu to go back and review were not as user friendly as the desktop version. I have been using TT since 1990 and really like the product. And the option to look at the tax form was helpful to me but I could not find it in the online version

Turbotax was giving me errors after I fixed the items. Called in and was guided to repeat what I had tried, worked on one error but other error kept showing up. was asked to shut down my system and restart - then it worked. A major hassle and many hours wasted! had question about 1095-A. Q&A answered my question.

I have used TurboTax for years and it has improved remarkedly, bu it still needs to work on some areas. They probably need to make the information section a little better. If it asks about a child, and if your child happens to have the same name, it is an issue trying to tell if the questions are regarding one or the other. Some times some families have repeated names, and the only difference may be DOB and SSN. Also, the TurboTax products at the beginning should be made clear. I worked on my return just to find out I couldn't downgrade products. Keep an eye on this from the beginning.

Overall easy to use. But dealing with Forms to fix issues during Federal Review is a nightmare. If any error is found, rather than taking the user to form, you can take the user to the question/entry that is a problem. The form interface is hard to work with given everything is wrapping around.

Instructions on filling out K1 information was vague. Misunderstanding what was requested caused errors to be flagged on the review. Resulted in a call for support. Autumn was very helpful and understanding. She worked with me to resolve the issue. She had to look up information that was not available to me. She was excellent. I struggled to find a telephone number or chat option to resolve the issue. TurboTax needs to make contact information available on the screen without having to do a google search for a phone number.

The pricing feels like it continues to increase. There's still a lot of things you have to figure out yourself. The structure of the upsells and consent to allow them to use data is still frustrating. But its better than doing it yourself. And not starting from scratch every year saves time and catches things you may forget about.

I have used Turbo Tax many years and overall very efficient for self-filers. Need more interface options with crypto tracking services. Please add CoinTracking to save time as digital assets are far too voluminous for manual tracking and entry. The K-1 partnership entry process is a bit cumbersome but overall everything else is efficient and smooth.

It always takes me 4 times longer than their estimated time. Often, I don't understand their description of credits & deductions, etc, and need to go to copilot for clarification. TurboTax is definitely easier than filling out all the forms yourself though.

The software product has flaws. This was evident during my work to file my original tax forms, and then again, to file an amended tax form for state and federal. When using Turbo Tax for the original tax forms, my information got caught in an unending loop, and I had to seek Turbo Tax help to get out of it. During that loop, Turbo Tax forgot that I had received 1099's from Schwab in previous years, and then failed to recognize Schwab when I typed it in. As I was ready to file my original returns, Turbo Tax tried to charge me for "Tax -assisted" option, even though I had signed up specifically for premium (NOT EXPERT-ASSISTED), AND HAD NEVER REQUESTED TO SPEAK TO AN EXPERT DURING THE ENTIRE PROCESS. This same scam happened last year, as well. To begin a process for amended return, I uploaded a form 1099-R from Schwab. The next screen asked me, "Who is the payer?" After that, the next screen showed me a form saying that the payer's address was MY OWN ADDRESS. When it came to filling my state amended tax return, we did it electronically (through Turbo Tax), but the software counseled me to print out three pieces of paper, with instructions for mailing in to the State. One of three pieces of paper was form MI-1040-V, which was fine. But on the second line of "What You Need to Sign" was a direction to sign and date form MI-8493, which was NOT included in the 3-page printout, and I doubt that this form needed to be signed at all, since I had signed with Turbo-Tax help, electronically.

The product is very intuitive and for the most part easy for filers with a W-2. There are some problems with accuracy. When submitting 1099's for stocks and cryptocurrency, it failed to accurately gather totals gains and losses. Otherwise, I do like the suggestions that the tool offers along the way to further maximize the return.