they try to do too much stuff for me and aren't as transparent about potential entries as they should be. For example they assume you'll take th standard deduction and in doing so they chose not to show questions about potentially deductable expenses.

I had 2 major issues. (1) Turbo tax said it could not find my previous years tax documents & there was no PDF copy accessible, but it had the receipt on the account with the same email address and turbo tax was able to auto pull in information from the previous year's return including who I donated money to and my bank routing and account number. (2) Many of the topics that applied to me were not reviewed & searched for them for hours. The AI interface did not find them. I had to go to Chat GPT to find out how to access the topics. When I did I received over 2k more of a refund. Not I am curious if last year 2024's return was accurate.

There was an issue concerning the dependent credit f($500) for my adopted adult child not living with me which the software was not allowing me to input. Your tax expert was able to overcome this product problem although it was not an easy solution. Hopefully, she conveyed notice of the issue to your software people (AI robots).

Thoroughly disgusted with TurboTax for: 1) forcing me to use their online program, 2) forcing me to upgrade from Deluxe to Premium to enter simple K-1 info, and 3) choosing to make their desktop software incompatible with windows 10. I've used TurboTax for many, many years. Probably wont ever use it again. So disappointed!

I have been using the desktop version of Turbo Tax for years and i worked very well. I do not like the online version of Turbo Tax that I was forced to use because i could not get a download version for my desktop computer. The online version feels very "blind". There is no way to see the forms as you work, and it's very difficult to backtrack into questions like "Did you itemize your federal return last year?". I do my own taxes because I am a control freak, and the online version of Turbo Tax does not allow the feeling of control at all. I am going to add that was difficult to upload this review because I could not find an used "nickname" for my name with only 4 letters to use.

Purchased the Deluxe w/ State app but used the Premium web version gratis at TurboTax's recommendation. Liked the workflow and clean interface layout. Have been using TurboTax for years and this year was definitely the smoothest and quickest to prepare.

Experience while using the software was quick and easy to use. It automatically reviewed and checked all the gaps I may have missed. It automatically pulled the forms I needed and was accurate. Support was always available to me whenever I needed it and explained any concerns I had during the process. I would recommend the software to someone that is new to filing on their own and let the software handle the difficult stuff.

1) the program used last years return, but would not me remove unneeded items 2) after i efile-ed to irs and an error was found and the return rejected. I cou th to ea accounts2not find my return to edit apparently due to 2 accounts. After a while i was able to login correctly, fix the return, but the exit back to refile was way too long, covering things I thought un-necessary. 3) the total on the return was $4 higher; why? 4) overall my use of TurboTax has devolved over the years with confusion. Hence the 3star review

Overall I liked the online platform . I loved having the AI chat feature, and it helping to explain things along the way. The areas I have for concern: for the dependent care credit there was not an clarifying question if I was sure I wanted proceed with applying for the credit, since I wasn't claiming my dependent, and perhaps some one else claimed the credit for her. This was rejected twice, because it allowed me to submit without explaining only 1 parent could obtain the credit. Also, the resolution process was incredibly cumbersome, and the instructions were not clear on how to fix, and it didn't take me to where I needed to fix. Also when filling out the dependent care providers, I accidently chose individual and there was no way for me to go back and fix it, I had to delete the entry entirely and start over.

I have been filing with Turbo tax for past 5 years, it is getting better each year. The prompts were so easy to understand, it provides with maximum deductibles available to choose from. It gives better tax returns than its competetive peers. I like how these guys are getting better each year