While TurboTax makes tax preparation easy and it seems to be very thorough with identifying tax breaks, it is a bit frustrating to walk through all the questions for itemizing and take a significant amount of time to gather the information only to be told the standard deduction is far greater than if you itemize. I could have been done SO much quicker if all I had to do was enter a total for my medical expenses to see if it made sense to itemize. T software makes you separate these expenses into different categories that was very time consuming. Also, the checkout and finalization process could be streamlined. Like I'm done and ready to file yet the process takes too much time for what it is. Other than these two gripes, TurboTax is efficient and well organized. Each year it seems to be more streamlined.

The lack of an overall upfront fee is ridiculous. $35 to deposit refunds into my personal checking account? that's dumb. Trying to force someone into a new checking account with you is ridiculous when you are already paying $100 dollars or more for the service. It is all very deceiving.

After using TurboxTax for 20 years, I feel there is still much improvement needed. Part of the issue is there should be better integrations with banks, investments, HSA providers, etc so that the numbers are auto populated. There really shouldn't be room for interpretation.

I have used Turbo Tax for years now. This year was the worst for answering questions. The IRS asked way too many questionable questions about our lives. It looked like they were trying to catch you doing something wrong or if you were legal citizen. So, I continued on with this form, and I see questions like "Nickname" and what State I'm located in. Who cares what my Nickname or what state I live in is other than some political party .

It was not easy to navigate and I would like to have had the ability to see the actual forms during the process. Also the inability to properly account for the cost of event tickets sold and reported on a 1099-k was a problem. I had to investigate how to get around it and found this is a known issue with your product.

You are amazing as always, although I have to admit this is way less scarier now I have an AI friend on the web (I just make sure I don’t share private info when asking for help) that helps me answer your questions. It has become so much easier with that. You may want to integrate an AI assistant alongside your help boxes too <3

I paid for a Turbo Tax Renewal in November 2025 and have received any credit for this payment nor were my previous tax return numbers in my program. I am not happy about this situation and will be calling to resolve. I paid for the 2025 Turbo Tax online program but expect a refund of my November payment .

I have used Turbo Tax many years and overall very efficient for self-filers. Need more interface options with crypto tracking services. Please add CoinTracking to save time as digital assets are far too voluminous for manual tracking and entry. The K-1 partnership entry process is a bit cumbersome but overall everything else is efficient and smooth.

I have filed for many years with TurboTa and generally it is good. I was a little disappointed this year as it did not answer my questions fully for some situations and in one case the instructions did not seem to match the questions / inputs in the deductions / credit page. I did very much appreciate the import of tax documents and 1099 reporting forms.

TurboTax allowed a major error in reporting Capital Gains which resulted in substantial Payment Due on both the Federal and State returns. When this became apparent and was traced to the duplication of imported1099 DIV and 1099-B documents, the filing of Amended returns was awkward and required 2 attempts to complete. I will not be using this product next year.