This version was frustrating to use (compared to version purchased in previous years). Although at start of the process it transferred data from prior Turbo Tax years (I used Turbo Tax for at least the last seven years), when it came time to e-file, it said I had not used Turbo Tax to file last return. That makes no sense to me. That made me track down prior filing. Second, I got caught in a perpetual loop in which, when I declined to have the Identity Protection, I had to re-enter (or at least go through) e-filing data. This happened three times. Only by signing out, and then reentering the data a fourth time, did the program go beyond the loop. The Help tab did not provide much help or explanation in that situation. Third, It is all e-file, or all mail--there is no ability (as far as I could see) to have some returns mailed in (like PA, which requires certain info to be included with the return, like a list of all trades generating LT and ST gains) and some e-filed. Turbo Tax does a good job, but this year was much more frustrating than years past--I suspect it was the rigidity of this on-line version that was the problem.

Every year I feel Turbo Tax gets harder and harder to figure out. It used to be great. Now, the interface is confusing and not easy to navigate. For example, adding Other Income doesn't have an actual selection. You only find it later, when there is a review. I also don't like how hard they push the more expensive products. They almost try to trap you into selecting the more expensive products.

have been using it for many years. its relatively easy, doesn't always answer the questions thoroughly, but usually directs me to IRS publication which sometimes can be helpful. I feel that it used to be more helpful, and genuinely suspect that it isn't anymore in an effort to get customers to accept the expert help upcharge. which is ridiculous, since the basic cost is not getting rather extravagant.

Going from desktop to online version of TurboTax was not smooth. The ordering is different and it is confusing to figure out. Also, confusing to figure out how I do returns for other members of my family in parallel. Even this review tab is doing confusing things. It needs to get better.

I prefer using the desktop version of Turbo Tax. I do not like the fact that I cannot look at my documents a I complete the return. You should make this available as a resource. Also, please bring back It's Deductable it was much easier to use than what's available online. I would be will to pay a fee for it.

Appreciate the good UI/UX and the side panel is helpful to understand various fields. The warnings and examples are also very useful. The amendment feature is great. One thing, filing as someone living abroad, it gets a bit confusing how to make sure I only get Foreign Tax Credits, and ensure Form 2555 (Foreign Earned Income Exclusion) is not filed.

Said it would take 1h 42m. It took 6 hours, wouldn't let me pay with my refund, turbo tax locked me out of my 2024 return statement (although it is saved to my desktop), couldn't even purchase a new copy of 2024 because Turbo Tax hides older versions, kept asking me to sell my information to them for free and randomly checked boxes that would violate my privacy after I unchecked them. 0/10

This is so expensive, I wish I would've done more research and found somewhere else to do my taxes. This whole program was annoying and just felt like a literal scam. What started off as supposedly costing 129$ turned into nearly 300$. Next year I plan on filing early and somewhere else this was ridiculous.

I used Turbo Tax last year. I do not remember any issues. This year after all was double and triple and quadrupled check and had entered all my banking information Turbo Tax decided it want me to manual approve my AGI from the previous year?! It did not have a record or I used another account?! Nope, this one only. This wasted about 30 minutes of my time and once I found the information and went to enter it, it matched what Turbo Tax already had?! Again, where did they get this number from if they did not have my tax records from last year?

Previous years were much easier to navigate. Extremely hard to go from one form to another. Upsells were extremely confusing and excess. I bought state and federal but description made it seem like I needed to pay for state THIS FORM WILL NOT SUBMIT BEEN TRYING 10 MINUTES still will not submit. can I file without submitting? no red notices I did not fill out something