The software is good and does what it needs to. It's also pretty easy to use. But I don't like how they are always trying to upsell and I don't like how they want to take your data. I'm glad the law requires them to allow us to opt out. I really don't think they would otherwise. They do try to hide the opt out in a way that skirts deception.

Some of the reviewed documents before submission did not explain what it was asking for, nor could I find what I was looking for. It would also not allow me to skip the page. Still not sure I understood a few pages and that stresses me out. Will be using a person next year.

It was suggested that I use TurboTax Premium online and it advertised that I could file federal and state for $0 additional however after completing both federal and state it gave me an option to pay $64 to file both, otherwise I had to delete my state filing, which is where I'm at now. Now I have to go back to the desktop version and start state all over again.

Overall, a good experience. For the past two years I used the desktop version and did not have any issue in transferring my data from the prior year to the current year. This year I used the online version and was unable to transfer my data. Somehow or another I wiped out what I had last year. May have been user error, but like i said - no issues in past years. Not a big issue as my return now is pretty simple. I would have been quite upset in earlier years as my return was quite complex.

I found that TurboTax online was a much inferior product to the TurboTax desktop product. I have been using your desktop product since 2003. I will not be using the online version again. The software got confused in several place where it insisted that a subject be reviewed and after reviewing the subject still would not let me proceed as it wanted the same subject to be reviewed. In fact I had to entered made up numbers in several categories in the deductions section as it insisted that I review them but when I did it stated all was good as I was using the standard deduction and did not need any additional input. This type of thing occurred in multiple places and caused the time to complete my return to be extended by several hours. Navigation between sections was difficult for me but maybe that just how it works compared to using the desktop. FWI: the computer I was using to do my taxes was Windows 10 based so I thought using the online version would allow porting my returns between computers to be easier. Lastly it cost approximately twice what I typically pay for the desktop which irritates me since I considered the online version to be inferior.

We decided to use the online version after buying the desktop version. The experience was nothing short of confusion. You can't easily find the IRS form that has been filled in. It's difficult to navigate because you have to start from the 1st page of each subject if you're looking back in confusion, or for accuracy. The tax due/owed on the online version didn't keep updating. At one point you guys said we'd get back WAY much. When we finally found the IRS 1040, it showed around less - which was more than we expected, but at least we now saw some dividends that hadn't been accounted for when not looking at the 1040. I hope you guys keep the desktop version. I kept having to "buy" for $0 to be able to save my return. I still haven't figured out how to save a secondary .tax file on my computer

My TurboTax experience was awful this time. It was my first time doing it online because the TurboTax website kept rejecting both of my credit cards when trying to purchase Desktop. I spent a lot of time on the phone with both credit card companies who said it was on the TurboTax end. Uncertain if I would finish on time, I did it online. And then continued to have payment problems. I then called TurboTax help, who acknowledged there was a bug in the payment software, and then the online worked, without me realizing it, but then i paid too much for it. I also really didn't like the interface of the online version and that i had to reenter driver's license information and AGI, despite having used TurboTax Desktop for years.

Was deceived into doing an expert assist product then had to completely restart the who process and redo everything. The different product options and their prices should be clear at the beginning of the product. Iw as intentionally deceived into using a more expensive product so that I would to buy it. Awful experience and I'll never be returning to this scammy product

Good, but could be better. Had trouble finding where to enter my QCD donations from my IRA and had trouble locating some other places to enter information. I was not able to find the entry places using Turbo Tax , so I ended up using AI- Claude which was very helpful. My take is that Turbo Tax needs to be more consumer friendly like an up-to-date AI site, especially when it comes to locating where to enter specific items.

My wife and I filed married jointly filing. She sent in her return without you asking for any of my W-2’s. I did my taxes and filed only to be rejected because my wife had already submitted hers. I was receiving a substantial amount more of a tax refund than her and now I’m not sure if I’ll even get it. I paid over $200 to file and got nothing in return. I could have done it for free with the correct results using the IRS website for free. Will not be using you again.