There was an issue concerning the dependent credit f($500) for my adopted adult child not living with me which the software was not allowing me to input. Your tax expert was able to overcome this product problem although it was not an easy solution. Hopefully, she conveyed notice of the issue to your software people (AI robots).

Thoroughly disgusted with TurboTax for: 1) forcing me to use their online program, 2) forcing me to upgrade from Deluxe to Premium to enter simple K-1 info, and 3) choosing to make their desktop software incompatible with windows 10. I've used TurboTax for many, many years. Probably wont ever use it again. So disappointed!

I had 2 major issues. (1) Turbo tax said it could not find my previous years tax documents & there was no PDF copy accessible, but it had the receipt on the account with the same email address and turbo tax was able to auto pull in information from the previous year's return including who I donated money to and my bank routing and account number. (2) Many of the topics that applied to me were not reviewed & searched for them for hours. The AI interface did not find them. I had to go to Chat GPT to find out how to access the topics. When I did I received over 2k more of a refund. Not I am curious if last year 2024's return was accurate.

I HAVE USED TURBO TAX FOR THE PAST TEN YEARS AND THIS WAS FIRST YEAR USING ONLINE FORMAT DISK. WAS A LITTLE CONFUSING WHEN TRYING TO FIND ESTIMATED TAX PAYMENT THAT I MADE, BUT OTHERWISE EXCELLENT PRODUCT AND GREAT SUPPORT AND ANSWERS TO ANY QUESTIONS

I loved this product from Intuit Turbo tax!! It is an easy program to follow and made doing my taxes painless. This program found every tax break available for me with accuracy and dependability. I trust the outcome and appreciated the support available as needed. I would recommend Turbo Tax, great product!!

I find the software intuitive and easy to use. My only concern is the frequent prompts for additional services, which interrupt the workflow and feel a bit pushy. I’d rather explore extra features on my own—ideally after I finish the task—than be prompted repeatedly during the process. An option to turn off or reduce these offers would make the experience much smoother.

While I feel fairly confident in Turbo Tax's ability to accurately file my taxes, I opted to pay the additional fee to have access to a tax expert to answer questions and review my return. While the expert did make suggestions, at no time did they review my return prior to filing. Turbo Tax continues to falsely advertise their products while charging you more at every opportunity. Shame on you Turbo Tax!

It was fairly easy except for the fact that it was difficult to enter an estimated tax payment I made. The online help gave me an incorrect answer (asked me to select an item in a scroll down that wasn't there). I called th Intuit help line and Susan was able to get me to the right place, but it should be easier to find and I shouldn't have to call. You need to fix your online help on this item.

I have used TurboTax for many years and had more trouble with this version than in all the years combined. It had errors which made me go back over things several times. It made me repeat many steps. It was very frustrating. It even said I tried but didn’t successfully use TurboTax last year. I did use it successfully!

Can I give it zero stars? The flow was incredibly confusing. I had to exit multiple times and reanswer questions to collect information from previous tax returns that you filed. I spent an hour trying to properly categorize my backdoor IRA contribution (which is an incredibly common scenario). Even this feedback box is doing weird stuff and randomly erasing characters. Honestly an incredibly buggy and frustrating experience, I will almost definitely be switching vendors next year. There was literally nothing redeeming about this experience except it is now over