I've used Turbo Tax for many years. The new online is very confusing and hard to use. Can't easily go back and review your entries for errors etc. Made me miss a couple of entries and I had to amend return. Maybe better next year. I've been using Turbo Tax from the Intuit days and this was harder than the old way. Also should not be a tool for trying to sell you added services.

Easy to use an follow for the most part, I would think that with all of the AI now available. The help feature should be much helpful than the regular text prompts provided. There should be some interaction so users are able to ask questions on topics that are very confusing.

I do backdoor Roth IRA contributions. This is notoriously obnoxious, but TurboTax still does only an okay job with this. When processing a 1099-R in the same year as you have a lot of earned income, it should ask, "Was this a Roth IRA conversion?" and then walk you through the various boxes to check for both federal and state returns. It also initially shows that distribution as taxable, so your return/amount owed jumps between ingesting the form and when it decides the amount isn't taxable.

I found navigating to various sections of the on-line version for the federal return much more difficult compared to the desktop versions I've used for the past 10 years. I prefer to choose which information to work on between income and deductions and move back and forth frequently. I fond it impractical to do that with the on-line version. As a retired couple, I rely on turbotax to calculate estimated taxes for the next tax year. There is no feature to account for entering data from 1099Rs. We do not have W-2s, and do not have independent business. A dedicated feature to allow estimated taxes determinations form 1099Rs is essential.

The experience is very good and nice. The AI generated topics was helpful but in some case like the Ordinary Dividend for the State return, the AI suggested that i can review the state return for the same but could not find it exactly in the location provided by AI

I like TT because it provides good explanations of my unusual tax situations. For the instances in which it does not provide enough info, the app is so popular that I can find answers to my questions from other online sources with a basic google search. I also like the multiple options for inputting my tax forms from institutions. The main thing I do not like about TT is the high cost. I keep using it because my info from last year is automatically available, which saves me time.

The online filing of tax returns for both federal and state using TurboTax is convenient. Every year the tough issue is to wait for the tax forms from the financial institutions/banks/brokers. Once the tax forms are ready, it is easier to file. This year, I also want to say thanks to the customer service representatives for their understanding and help. I surely will continue to use the online tool from this company.

Generally the process was very good. The process for getting back to my returns (i.e. having to select "Add a State") seems very non-intuitive. Perhaps make that access a little more obvious. Also, I have had to paper-file my Indiana state return forms rather than use the e-file process. Neither the desktop version nor the online version included a copy of the IT-41 K-1 form (our only income source for Indiana) needed by Indiana department of revenue. A process to upload that form into the system for inclusion with the e-filed return package would eb a big help.

This is the worst experience I have had with TurboTax and I have been using it for years. I chose to purchase the Premier and then was invited to do the On-line version for Free--what a mistake. The format was quite confusing. I could not navigate to where I wanted to go. After 8 hours and barely 1/2 way through the Federal taxes, of what it said would take a total of 1 hour 45 minutes to complete my taxes, I gave up and wen to the Desktop version. This turned out to be futile. I spent days (multiple hours 15?) trying to get through it. It kept me going in circles and refusing to let me submit my completed forms due to "errors", though would not allow me to fix the errors or help me to do so. I googled on-line support and finally called for support. The woman who answered was helpful to get me started on another 6 hours of work. I did all of the detailed box checking (over 115 entries/columns needed checking, which I had already done twice before, as it continued to not work, with ultimately 7 buttons to push and 4 columns to look at as I did so). I tried cache cleansing as well. I had to go back to the on-line version to try and fix it through the same methods, and it finally worked enough that I could finish my taxes, though not before I had to continue through the on-line version (the Desktop version did not upload from the on-line version, though I was promised it would do so), spending more time redoing and finishing up my taxes. It was a grueling, frustrating experience. I don't believe I will use TurboTax ever again. How disappointing. I just spun in circles with refusals to proceed and no direction as to how to fix the situation. I feel TurboTax has turned into a strong marketing tool for Intuit and I resent that.

I have been a satisfied TurboTax user for 17 years! This year's product (my first download versus CD) was very different. It was not as intuitive. It had less on-screen options. It required too much returning and going through completed pages to go to where I left off or wanted. It was less informative. On the other hand the connections were faster, the computations more complete, etc. I was a bit dismayed on looking at the completed return to see they had messed up my name! The first item on the return! Still a work in progress, I guess.