Really disappointed with the updates to the platform & not happy at all with the pricing offerings. Also really annoyed by all the upselling that occurs now during the filing process. Doing your taxes is never enjoyable, but what I liked about TurboTax in the past is the user experience was straightforward and helpful that it made the process of filing feel easier. However, now I feel like I'm getting tricked into spending more money and I'm losing trust in the product. I'm definitely going to look into using another product or even go back to finding an accountant next year.

I e-filed 2024 tax of return by TurboTax desktop software and tried the online version for 2025 (both Federal and CA were accepted). It could import the 2024 .tax file, but at the last steps of submitting the file online, it said l did not file 2024 through TurboTax and hence needed to edit a lots of information.

Last year I was single, this year I'm MFJ. If both spouses itemized the year prior (the year they were single) and received a 1099-G for state tax refund, TT doesn't allow you to pull both individuals 1040 from the prior year. It runs the calculations for the recovery exclusion based on only one person's 1040. THIS IS A SYSTEM FLAW. After speaking with 9 turbo tax reps who offered little to no help, I was finally directed to the refund request link. I applied for a refund and it was DENIED. So now I'm stuck filing a return I know was calculated incorrectly and have no way to fix it despite speaking with multiple turbotax "experts". I will never, ever again pay for this sham of a service.

Turbo Tax has been a godsend for my personal Taxes. I've used this service for years and years and never had a rejected return or audit. I'm certain i've never spent more than an hour or 2 filing my taxes any given year. Just about every document can be uploaded/imported and or you can enter the information yourself. It's like having an expert tutor and personal lawyer present as you file.

The agent, Lucy, was amazing. Efile was rejected originally due to lack of 2024 tax return, which for some reason did not get efiled. The issue was AGI. We spent 68 minutes - unsuccessful at sharing screen. So we did a review/edit of 2025 to fix 2024 AGI issue. 2025 returns were successfully efiled and pending. Kudos for Lucy for leading me through the steps, complicated by the fact that my computer access was very slow. Thanks so much. Suzanne

It is nice to be able to have all my information in one place over the years and to be able to file so easily. Thankyou Turbo Tax , you are my savior , you keep this American dream alive for all of us even if we are sheep, you guide the flock to where we need to file.

I still prefer to have a hard copy to be downloaded to my computer instead of just online because its harder to access, when I need to go back and look something up from previous years or just to have. Love using turbo tax otherwise but this years was a little harder to navigate without someone helping me

Horrible experience this year. The AI assistant gave incorrect information and then gave me instructions on the wrong product. The live agent I spoke to was also incorrect. He kept referring to state forms as "from the IRS." The AI agent gave me bad information and then just tried to upsell me.

Tax returns rejected due to HSA issue where apparently I did not check box to certify that I did not have marketplace insurance. It seems that TurboTax should have flagged this on review. Handling of OID Box 10 – Bond Premium is not clear in Turbotax. No good instructions on how to handle if there is a box 10 value. If I enter a box 10 value I get an error that indicates that the bond premium adjustment reported on this Form 1099-OID is greater than the interest income reported in Box 2. But there is no box 2 value. I had to delete the box 10 value and enter it as an adjustment. Info on how to do this came from online forum. There should be help in Turbotax for this. You can't see or modify Schedule A, Schedule B, etc with the online version. Makes it difficult to verify how issue above is handled. Cost increase for the Online version from what it initially looked like. Overall very frustrating. Next year I will likely have a Tax professional do my taxes and not use Turbotax.

I've used TurboTax desk top the last several years but had to use the internet version this year. It is much harder to use. I talked to Patrick to get me started. He was very helpful. This is the first time that AI was helpful and I had to ask a lot of questions. AI on other software usually gives very vague answers. TurboTax AI was great.