I've used TurboTax for about a decade, and previously would rank it 5/5. It's a 1/5 this year and next year I'll be looking for another tax service. I'm no longer interested in TurboTax because of the new "drip-drip" nickel-and-dime model your software has taken. Three times I was mid-way through doing my taxes here, and had to "pay more" to unlock some feature needed for a particular deduction/exemption. I'm fine paying for this service, I don't need it to be free. But I want the "self-service, no tax assistant" price upfront. It's a winning strategy (for you) to have myself invest my time into your product, and then say you'll "turn the power on" if I fork over more money. But it's turned me off of your product for the future.

I still prefer to have a hard copy to be downloaded to my computer instead of just online because its harder to access, when I need to go back and look something up from previous years or just to have. Love using turbo tax otherwise but this years was a little harder to navigate without someone helping me

The Interface and Features are functional, but they exist because the company spends millions to ensure a simpler government system doesn't exist. The Accuracy of the software is fine, but the Support for the American taxpayer is low because the company lobbies against the IRS Direct File program. While the Compatibility with various tax forms is high, the cost of these Features is an unnecessary burden forced on us by corporate influence. This product represents a paid solution to a problem that other countries have solved for free.

It was very difficult to move throughout the software. Could not navigate smoothly between different sections while trying to fix the documents. When Turbo /tax was on the CD i could search and move to sections i wanted to work on. Also when trying to correct things you couldn't tell where I was in my tax forms. Not very happy with Turbo Tax this year might try another form next year.

I usually like TubroTax, but they forced me to use a more expensive product featuring a live tax review, which I neither needed nor wanted. It cost way more, and there was no way to switch out to the standard "do it myself" option after it was selected! Rather than showing a side by side of the various TurboTax products I could use, it forced me to only select from the one. I didn't realize that I was unable to switch until I had finished my federal and state taxes after hours, and hours of work! After doing some digging, I learned that I had to erase my progress and literally start a the beginning again to find the small print button that would let me change my product rather than clicking continue on the singular option shown. So, after erasing my hours of work to start over, I missed the deadline for filing. I wouldn't have missed it if I didn't have to start all the way over again. Needless to say, I'm rather upset.

User friendly and relatively efficient. The time taken was reasonable. One suggestion is that you need to inform filers that if they have a 1099 along with a W2, that they can enter this 1099 information only by paying the extra fee and you need to state this upfront.

It was a nice experience using TurboTax this year! With some support from Claude AI to clarify questions along the way, the process was very smooth. A suggestion: Consider integrating an AI assistant (like Claude) directly into TurboTax to help users understand complex questions in real-time. Many of the prompts are confusing for first-time filers or those with unique situations (RSUs, IRA conversions, AMT, etc.), and having an AI explain what each question means would make the experience even better. Thanks for a solid product!

TurboTax makes it as easy as possible to file taxes through its use of targeted questions and saved information from prior years. It seems to be accurate, and I really appreciate being able to complete the process fairly quickly as long as I have my key documents organized. Thank you!

The on line version was not as good as the desktop and considerably more expensive. Particularly annoying was the upsell to Premium for basic capabilities available in the Desktop version of Deluxe. Unfortunately my PC can't upgrade to Windows 11. Next year I'll look seriously at other options.

I have been a satisfied TurboTax user for 17 years! This year's product (my first download versus CD) was very different. It was not as intuitive. It had less on-screen options. It required too much returning and going through completed pages to go to where I left off or wanted. It was less informative. On the other hand the connections were faster, the computations more complete, etc. I was a bit dismayed on looking at the completed return to see they had messed up my name! The first item on the return! Still a work in progress, I guess.