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Customer reviews for TurboTax Online 2025, Investors & Self Employed, Email Delivery, Federal Return Only + Federal E-file for
TurboTax Online 2025, Investors & Self Employed, Email Delivery, Federal Return Only + Federal E-file
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Showing 481-490 of 49,617 reviews
Apr 12, 2026
jsdfls
1 out of 5 stars review

The drip-drip nickel-and-diming is short term gain

I've used TurboTax for about a decade, and previously would rank it 5/5. It's a 1/5 this year and next year I'll be looking for another tax service. I'm no longer interested in TurboTax because of the new "drip-drip" nickel-and-dime model your software has taken. Three times I was mid-way through doing my taxes here, and had to "pay more" to unlock some feature needed for a particular deduction/exemption. I'm fine paying for this service, I don't need it to be free. But I want the "self-service, no tax assistant" price upfront. It's a winning strategy (for you) to have myself invest my time into your product, and then say you'll "turn the power on" if I fork over more money. But it's turned me off of your product for the future.

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
Apr 12, 2026
Mica10
3 out of 5 stars review

Turbo Tax was good

I still prefer to have a hard copy to be downloaded to my computer instead of just online because its harder to access, when I need to go back and look something up from previous years or just to have. Love using turbo tax otherwise but this years was a little harder to navigate without someone helping me

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
Apr 13, 2026
R McSorley
1 out of 5 stars review

Specific Features vs. Better Alternatives

The Interface and Features are functional, but they exist because the company spends millions to ensure a simpler government system doesn't exist. The Accuracy of the software is fine, but the Support for the American taxpayer is low because the company lobbies against the IRS Direct File program. While the Compatibility with various tax forms is high, the cost of these Features is an unnecessary burden forced on us by corporate influence. This product represents a paid solution to a problem that other countries have solved for free.

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
Mar 29, 2026
macLau
1 out of 5 stars review

Turbo Tax has gone down hill

It was very difficult to move throughout the software. Could not navigate smoothly between different sections while trying to fix the documents. When Turbo /tax was on the CD i could search and move to sections i wanted to work on. Also when trying to correct things you couldn't tell where I was in my tax forms. Not very happy with Turbo Tax this year might try another form next year.

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
Apr 16, 2026
Evwiskow
2 out of 5 stars review

Forced to use live review, had to start over!

I usually like TubroTax, but they forced me to use a more expensive product featuring a live tax review, which I neither needed nor wanted. It cost way more, and there was no way to switch out to the standard "do it myself" option after it was selected! Rather than showing a side by side of the various TurboTax products I could use, it forced me to only select from the one. I didn't realize that I was unable to switch until I had finished my federal and state taxes after hours, and hours of work! After doing some digging, I learned that I had to erase my progress and literally start a the beginning again to find the small print button that would let me change my product rather than clicking continue on the singular option shown. So, after erasing my hours of work to start over, I missed the deadline for filing. I wouldn't have missed it if I didn't have to start all the way over again. Needless to say, I'm rather upset.

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
Apr 5, 2026
robinmatthew
5 out of 5 stars review

Relatively good experience

User friendly and relatively efficient. The time taken was reasonable. One suggestion is that you need to inform filers that if they have a 1099 along with a W2, that they can enter this 1099 information only by paying the extra fee and you need to state this upfront.

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
reply from TurboTax Care Team

Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.

Mar 28, 2026
Sohail_md
5 out of 5 stars review

Thanks for a solid product!

It was a nice experience using TurboTax this year! With some support from Claude AI to clarify questions along the way, the process was very smooth. A suggestion: Consider integrating an AI assistant (like Claude) directly into TurboTax to help users understand complex questions in real-time. Many of the prompts are confusing for first-time filers or those with unique situations (RSUs, IRA conversions, AMT, etc.), and having an AI explain what each question means would make the experience even better. Thanks for a solid product!

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
reply from TurboTax Care Team

Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .

Apr 12, 2026
NevilleU
5 out of 5 stars review

TurboTax Makes Life Easier

TurboTax makes it as easy as possible to file taxes through its use of targeted questions and saved information from prior years. It seems to be accurate, and I really appreciate being able to complete the process fairly quickly as long as I have my key documents organized. Thank you!

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
reply from TurboTax Care Team

We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.

Apr 10, 2026
Taxd06
3 out of 5 stars review

Not Awesome

The on line version was not as good as the desktop and considerably more expensive. Particularly annoying was the upsell to Premium for basic capabilities available in the Desktop version of Deluxe. Unfortunately my PC can't upgrade to Windows 11. Next year I'll look seriously at other options.

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
Apr 15, 2026
Dennis1940
3 out of 5 stars review

Latest version still needs work

I have been a satisfied TurboTax user for 17 years! This year's product (my first download versus CD) was very different. It was not as intuitive. It had less on-screen options. It required too much returning and going through completed pages to go to where I left off or wanted. It was less informative. On the other hand the connections were faster, the computations more complete, etc. I was a bit dismayed on looking at the completed return to see they had messed up my name! The first item on the return! Still a work in progress, I guess.

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352