It was great, but the way you handle voided 1095-A is terrible. If you say you don't have (because its voided) the file gets rejected. If you say you have one and put the amounts in (even though its voided) you pay additional taxes you don't owe. If you put blank or zeros for the 1095-A, the system sees an error and will not allow you to submit. Extremely frustrating.

While they've made some enhancements to make it easier to pick up where you left off, it takes WAY longer to file than the estimate they give you. They also keep reducing the features available so you have to purchase a premium product. The non-stop popups trying to get you to do more add-ons are obnoxious too. And they don't even have some very popular banks listed when entering interest and mortgage info.

It was very frustrating that i could not use Window 10, and that "It's deductible" has been removed. I had to use the web version, and it would not import last years taxes. Bring back "It's Deductible" - Also the required Nickname in this part is terrible, everythng has been used. if required then accept -what we submit.

Absolutely horrible interface. The software is slow, the features aren't actually features. They use cute animations to make you feel like they're helping when in reality they're not. Expensive program for a complete waste of time. It would be quicker to submit taxes on my own and significantly cheaper.

I hated almost every moment of using this program. Your support team was on little assistance. I wonder if the main goal of your company is to assist with filing returns or finding as many was as possible to upsell at every turn. I would provide details but that would create even more wasted time that I've already spent.

I like the step-by-step format. Following the format makes the process simple and accurate. My problem this year was starting out with a new computer and having glitches with my printer software. I finally went back to my old computer, and things went smoother. I ran into two unique situations where I had to stop and research to complete those sections.

This is the first time I've used TurboTax to file my taxes myself. In the past, I had the help of my brother-in-law who's an accountant. I found the experience to be fairly straightforward and easy to use. I do wish there were more in-depth explanations of the "do's and don'ts" for various forms of taxable income.

It always takes me 4 times longer than their estimated time. Often, I don't understand their description of credits & deductions, etc, and need to go to copilot for clarification. TurboTax is definitely easier than filling out all the forms yourself though.

Turbo tax program tried to take me to close out after I installed only two income items. Very confusing. I could not find anyplace to save my work and no place to let me know it was saved.When I got to prep to file, program appeared to deduct my state owed tax from my federal refund with no explanation.

i have been using turbo tax for years but this is the first year I did it strictly on line. Without the disc that I imported onto my computer. For me there was a bit of a learning curve This version was formatted differently but when I had questions I asked the AI on the app. All my questions were answered and directed me to where I needed to go.