We were frustrated with the difficulties we encountered in changing from the desktop to online version of Turbo Tax. Customers should be informed of what to expect when making this change. Customer support was quickly available and helpful, which was appreciated.

This is the first year I've used TurboTax through MetLife Insurance access. It's way different than using an online download of the app. It lacks the ability to check forms, consult an expert (without adding a lot of cost), and accessing information in general. I've used TT for a very long time. It feels a bit naked not to have access to the actual app. But I have had messages from both MetLife and TT in response to my questions. Questions I had finally found answers to before getting their replies. This is literally the first year in many that I haven't been able to speak with someone at TT for help. Last year, there was a computational error in my return prepared by TT. Fortunately, it turned out to be in my favor, but there is a different number on file with the IRS due to the correction, but I couldn't figure out how to provide access to their corrected transcript. The number I input is the one submitted by TT for 2024.

I could not review the print documents until I was I actively filing my return. I could always toggle to "forms" when I wanted to in the Desktop version. I'll probably return to desktop filing next year. I made a phone call for assistance while I was filing. I got immediate and satisfactory assistance.

I am increasingly convinced that TurboTax is focusing too much on advertising and "deals" to win new customers, and not considering the actual experience of users once they're working in the system. I have been using this system for over ten years and 2025 will be my last year using it due to just being too frustrated with the process. The only advantage TurboTax has over competition is in entering information about stocks. And that's not a big advantage. 1. I couldn't file my state return at the time it was completed because a "product update" was required. There is NO reason my return should be REJECTED BY THE STATE through no fault of my own, and I'm shocked a professional tax company wouldn't have everything ready to go only two weeks before tax deadline. 2. There are far too many buttons to click through in order to customize answers. I would rather see all the questions laid out so if I need to revisit a particular topic, I'm clicking to 1-2 pages instead of 10+ pages of one question each. 3. I got charged for an expert review that gave me no useful feedback whatsoever. I didn't need a pat on the back, I thought it was going to look for tax breaks and my numbers, but the expert just read an AI analysis (which I'd already seen) that summarized some numbers. Whoop de doo. 4. The price for a professional should NOT be significantly less than the price for DIY. I will be switching to a different company in future years when I am better prepared.

I found the online version of TT not as user friendly as the disk or download version. The menu to go back and review were not as user friendly as the desktop version. I have been using TT since 1990 and really like the product. And the option to look at the tax form was helpful to me but I could not find it in the online version

Some of the reviewed documents before submission did not explain what it was asking for, nor could I find what I was looking for. It would also not allow me to skip the page. Still not sure I understood a few pages and that stresses me out. Will be using a person next year.

Very convenient and quick to have last year's information available. It was reasonably fast this year overall. I did get a little annoyed that the medical expenses deduction would not go away until I filled all the boxes with zeros. Also, it would have been useful to be asked about all the uncommon situations. I paid estimated taxes but was not asked about it. So the refund was "tax due" until I found the estimated payments at the end of a long list. Overall, a good experience.

garbage product. UI design is so frustrating as it keeps taking you through loops. So many excessive clicks to get to where you need to go and constantly showing things that aren't relevant. obnoxious upcharge for 'complicated' tax situations which are actually pretty routine

The software did not prompt me for estimated payments that I made nor the schedule 1-A entries. I saw the numbers didn't look right on viewing the return and had to search for the errors. I recommend that users prepare their return manually to get a sanity check as to whether that are any errors. I mainly used the software for the eFiling and capital gains calcs which it did very well. The print button is buried and was hard to find. The AI support query was very helpful in solving my issues. The state return entry is integrated very well.

This was my first time using the online version since my old computer cannot be upgraded to Windows 11 which is required now. The process of filling everything out is not as easily navigated as the downloaded version, nor is the AI help. I did not see an ask the community button and there was a problem with one of my returns. Since I couldn't figure it out after multiple tries, I will need to mail it in and hope the IRS corrects it. There is a glitch in the system when trying to file. When selecting paper for one and efile for my other 2 turboxtax glitched out. Once I changed the option to save for later, the program was able to proceed. I used to buy the Premium download for under $100. The online version is more than double that. It will be cheaper for me lo buy a new laptop with Windows 11 for next year. Very disappointed in both price and quality.