Turbo Tax makes it easy and user friendly but it's frustrating to know that this is a completely unnecessary purchase because of the lobbying that Intuit does to keep the IRS from creating a free service. And it used to be pretty affordable and now Its over $200 for the most basic package

Turbo tax was harder to interface with than in the past. I have used Turbo tax for many years. This year the questions on IRA distributions were different and more difficult to answer as I am 73 and taking my first Minimum Required Distribution. If I stopped and saved my place,, when I came back the program brought me back to the same general section but not the same page. Often, I had to go through multiple pages again and again.

Not as user friendly as in the past. State information froze up and nothing I did would unfreeze it so I had to eliminate all of my information and start at the beginning again in order to proceed through the full return. When I tried to file I was informed that I was unable to file my returns with turbo tax for the year 2024 which was not correct. I in fact did file successfully with turbo tax. In order to file my 2025 taxes I had to agree that I had filed unsuccessfully and fill out even more information before I could file.

TurboTax gets harder and harder to use ever year. It should remember forms I filled out last year but instead I have to go searching to enter them. I use to really like it because it was dummy-proof, but now it seem I need to know more than TurboTax to get it done correctly. Also is difficult to revisit a section without answering the same questions over and over.

I am not happy with the changes that were made in Turbo Tax this year. I only hope that it is correct. I do not feel confident about the process at all. I have been a user of Turbo Tax since the early 90's. I have always felt confident when using historically. I prepared all of my family's tax returns for many years on Turbo Tax. I was a practicing accountant early in my career.

The software is good and does what it needs to. It's also pretty easy to use. But I don't like how they are always trying to upsell and I don't like how they want to take your data. I'm glad the law requires them to allow us to opt out. I really don't think they would otherwise. They do try to hide the opt out in a way that skirts deception.

Had some issues with duplication of documents and missing infor. First time using the browser based software. Have used desktop for 18 years and was always great. Could not download app this year because desktop did not support Windows 10 and I still use Windows 10

I have used Turbo Tax for over 20 years. Never again. This was the worst experience ever. It would not import my info from last year which forced me to enter every single detail in. It did not take me through the topics one by one, especially in deductions. It did not show me how to enter quarterly payments made and help was no help. The steps shown in help guided to pick certain options that did not exist. Also, schedule E has always been included in the Deluxe version. Btw; it said Schedule E would be created as I filled in the info; but it didn’t say you were going to cheat the customer to do so. Not this year. Forced to add $60 in order to legally file. Shame on you. I will be making complaints up the ladder and will contact state and federal officials over the deceit I would rather do it all by hand like the old days rather than deal with absolute chaos of this years version. Do better. You’ve lost a long time customer.

I have found TurboTax User Friendly, Easily Understood and Thorough Tax Topics, Successful at Finding Additional Tax Breaks, Continuously Saves Entered Data, and so much more. TurboTax is my "Go To" every single year I will continue to be a happy customer and spread the word when the opportunity arises.

Forcing me to file online because you choose to not have a windows 10 version is outrageous. I have used turbo tax for over 10 years. Plus you charged me twice for the software, first when I bought the download verions and again when I was filing the online version. I WILLNEVER USE THIS PRODUCT AGAIN~!!@