The professional expert was really helpful. The AI chatbot is only mildly helpful, it usually would get into a loop and if you couldn't solve it you would need an expert. Some of the review options were more confusing than helpful, specifically when there was not a back button. Most of us users always need a back button, we may experiment as we try to understand what specific information is and what it does. I feel like this year's 2026 Turbo Tax was a little more complicated and less helpful than it has been in the past, and I've been using Turbox Tax since 2015.

Well. Lets start with first of all you did not let me pull over my intuit self employed data anymore. Making that a desktop only feature which costs more even though I ALREADY PAY FOR QUICKBOOKS SELF EMPLOYED. Secondly you charged me 129 dollars to file my federal taxes even though it was supposed to be free to file my federal. State charge I expect. THEN ON TOP OF ALL OF THAT YOU CHARGED ME $40 TO USE MY RETURN TO PAY YOUR STUPID FEES AND THEN AN ADDITIONAL $35 TO PUT MY RETURNS INTO MY OWN BANKACCOUNT THIS IS THE ABSOLUTE BIGGEST CROCK I HAVE EVER SEEN IN MY LIFE. I AM CANCELLING MY QUICK BOOKS SUBSCRIPTION AS SON A I AM DONE WITH THIS REVIEW AND WILL NEVER USE AN INTUIT PRODUCT AGAIN.

The updates to the software in the last couple years made filing with TT even easier. There was one page concerning the HSA that was confusing and there were no help topics available. That does need attention. It was a required page but I didn't know what it was or why I had to complete it. There was also one item that uploaded/transferred inaccurately and I had to correct it - the Control Number. Other than that, everything went smoothly. It would be nice if deductions were explained more. For instance, I entered in the amount I gave in donations but I didn't receive any information about what each selection meant.

TurboTax worked, but the process took much longer than expected because it wasn’t very user-friendly in my situation. My wife is a nonresident alien (NRA), and we filed separately. However, TurboTax kept guiding me toward e-filing, even though that’s not allowed in this case without a spouse SSN/ITIN. This was confusing and caused multiple back-and-forth steps before I realized I had to switch to filing by mail and also change the payment method. Overall, it would be really helpful if TurboTax better handled cases like NRA spouses and clearly prevented users from going down the wrong path (like e-filing when it’s not possible).

Last Fall, I subscribed an Advantage Delux package. It was unusable, unopenable - completely useless. I used a "complete it myself", online version and paid more for it than the Delux software that I have used for. many years. I am counting on TurboTax to honor the commitments made to me for a refund and free software next year, all as promised by the agent who helped me. The agent was very patient & helpful, to the extent that the system allowed.

All the questions are kind of basic, but it does do a good job of keeping you on track and not getting lost in a bunch of tax definitions and specialized jargon. I like that it is able to download from quickbooks and my brokerage accounts without me having to type in 1099s. And it saves your filing information from year to year, so adding up things like prior year depreciation is done automatically.

Everything was great until it was time to pay for filing. There are fees for everything and selection information of what is optional and how it effects your processing time is not clear. The e-filing which is processed 5 days earlier, did not appear to be a requirement. That information is not clear when going through the completion process.

The review process for crypto transactions is atrociously slow and can't really be done in bulk. I had to create a script to process them all one at a time to make the same selections. Even just typing this review out is bugged as it keeps switching review topics and undoing some of the text I type.

First, they try to trick you into paying for a premium product that you most likely don't need... they got me the past 2 years, but I caught it this time before getting too far... then, i reviewed my federal like 5 times because it showed it was incomplete (using their review tool), then when i go to file, all the sudden it finds an error with my federal taxes... like, what is different from 5 min ago. I will likely go somewhere else next year that doesn't charge as much as i don't need their support features anyway.

I've used TT desktop for more than years and it's been very good for putting all my info in and it's always been helpful. This year I decided to just go directly to standard deduction since my income is very simple and TT online kept trying to have me put all my deductable expenses. There should be a way for TT to go directly to standard deduction with out any deviation, it would have taken about 20 minutes. I should have stayed with the desktop version!!!