Overall experience was well my first time filing under 1099 as I used to be under employed W2, for not having someone to guide me and talk to IE: Tax professional I would say the process was fairly simple yet slightly more time consuming than estimated.

The TurboTax estimated time to file was way under the actual time to file. The software leads you through most tax situations although the help topics could be better. Not being able to see the actual tax forms until paid and complete does not give the user a good feeling as to if all information is being entered correctly. Colorado full year return is much more finely tuned in TurboTax than a part year resident form that I required last year.

Could not get info to load from my 2024 return. Didn't like the new formats, prefer the format in the 2024 TurboTax which was easier to work with. Requested RMD on retirement account paid from 401K accounts (for values I had to contact my account manager).

Too much time wasted with useless questions. When customer states "Standard Deduction" there is no need for anything else. It's vastly irritating, wastes time and raises blood pressure. When customer already has an account, filling it in again is really a time waster and honestly, demonstrates your IT staff isn't the brightest bulb in the circuit. Show filed information and ask if it needs to be changed. Page display sizes are inconsistent. I've done better with an HTML manual open next to me and fat-fingering the code. Scrolling back and forth across the width of the page is in-excusable. It's VERY BAD FORMATTING. FWIW, I use Firefox. It's not as if nobody uses it. Learn to code for it, millions of others can, your firm should be able to also.

Most everything is really good with turbo tax. Support for investment fixes could be better. The Bulk Edit feature doesn't work the best. One should be able to check all and it should come up with a table where corrections can be made rather than requiring Edit for each item separately.

I find it highly ridiculous that I had to pay a $35 fee for federal jus bc i wanted my return to go to my savings account instead of their money card. Then with the way its set up i had to pay another $35 fee for state for the same thing. Having to pay the over priced $35 was bad enough but having to do it twice is ridiculous.

Helpful, but the pushy upgrades are frustrating. I've used TurboTax each year and it has been very helpful. But I don't like the fact that the program automatically upgrades you to a more expensive deluxe plan, and it is extremely difficult to navigate to a page where you downgrade to a standard plan without the extra bells and whistles.

I did not interface with one of your live representatives. I have used turbo tax for years and I was comfortable with the format. This tax year was quit different. I was able to find answers to my questions. I was annoyed by the continuing up sales through the process. I don't remember this many in the past. Everything worked out and my return sent. Next year I may look for another service. I really don't like annoying up sales

It was very frustrating that i could not use Window 10, and that "It's deductible" has been removed. I had to use the web version, and it would not import last years taxes. Bring back "It's Deductible" - Also the required Nickname in this part is terrible, everythng has been used. if required then accept -what we submit.

Well. Lets start with first of all you did not let me pull over my intuit self employed data anymore. Making that a desktop only feature which costs more even though I ALREADY PAY FOR QUICKBOOKS SELF EMPLOYED. Secondly you charged me 129 dollars to file my federal taxes even though it was supposed to be free to file my federal. State charge I expect. THEN ON TOP OF ALL OF THAT YOU CHARGED ME $40 TO USE MY RETURN TO PAY YOUR STUPID FEES AND THEN AN ADDITIONAL $35 TO PUT MY RETURNS INTO MY OWN BANKACCOUNT THIS IS THE ABSOLUTE BIGGEST CROCK I HAVE EVER SEEN IN MY LIFE. I AM CANCELLING MY QUICK BOOKS SUBSCRIPTION AS SON A I AM DONE WITH THIS REVIEW AND WILL NEVER USE AN INTUIT PRODUCT AGAIN.