Long time user (decades)...always considered product excellent..this year, noticed a significant issue...system never asked for estimated tax payments...only was able to do so by searching for the topic...hugely material obviously if someone misses out on reporting their estimates. Diminishes general confidence in product. What else are you failing to ask users??

It was a nice experience using TurboTax this year! With some support from Claude AI to clarify questions along the way, the process was very smooth. A suggestion: Consider integrating an AI assistant (like Claude) directly into TurboTax to help users understand complex questions in real-time. Many of the prompts are confusing for first-time filers or those with unique situations (RSUs, IRA conversions, AMT, etc.), and having an AI explain what each question means would make the experience even better. Thanks for a solid product!

turbo tax is great. the desktop version. This online version is terrible. I have used the desktop program for years and find is extremely user friendly. The online version is the exact opposite. I won't be using the online version in the future.

Very frustrating experience, and I work in software. Lots of bugs. File uploads but software does not parse values correctly. Lots of "review this form" but not clear what needs to be reviewed. After reviewing and confirming, still sent back to review over and over again. Threats to pay $59 or your state taxes will be deleted despite signing up for promotion to free e-file.

I feel like I was scammed to pay for premium when I don't think I needed it. TurboTax makes it tricky on purpose to be able to tell which produce works best for me. I did not even know that filing free was an option for me until after I had submitted payment and realized it seemed very high. I would appreciate a partial refund for a product that more accurately aligns with what I actually needed to pay. I've been a customer for many years, and I'm really considering leaving TurboTax next year if this isn't at least addressed by someone.

Our income taxes aren't particularly complicated. We have some interest income from bank savings, and we both retired last year, but we aren't self-employed, don't own any properties other than our primary residence which we've lived in for many years, don't have any uncommon deductions or credits, and no unusual tax situation. Still, it's very convenient to use TurboTax, the cost is reasonable (though it's gone up), and the online interface is easy to use, provides useful prompts, is not slow or glitchy, and has been reliable. Overall, it's a satisfactory way to do taxes. One minor complaint: when returning to TurboTax after logging out, or when navigating out-of-sequence to the different tax prep sections, TurboTax makes you re-do a number of steps that you've already completed. The repetition can be tedious.

It is a learning experience which is challenging, but it went well! The hardest part was getting my IP code from the IRS/ID.me! Additionally, I would suggest you have an opening statement detailing what has changed from the year before so we are ready for the new wrinkles so we have not gone to the trouble of pulling unnecessary information or go looking for something we think might be missing but is not.

This was my first time using the online version since my old computer cannot be upgraded to Windows 11 which is required now. The process of filling everything out is not as easily navigated as the downloaded version, nor is the AI help. I did not see an ask the community button and there was a problem with one of my returns. Since I couldn't figure it out after multiple tries, I will need to mail it in and hope the IRS corrects it. There is a glitch in the system when trying to file. When selecting paper for one and efile for my other 2 turboxtax glitched out. Once I changed the option to save for later, the program was able to proceed. I used to buy the Premium download for under $100. The online version is more than double that. It will be cheaper for me lo buy a new laptop with Windows 11 for next year. Very disappointed in both price and quality.

The experience is very good and nice. The AI generated topics was helpful but in some case like the Ordinary Dividend for the State return, the AI suggested that i can review the state return for the same but could not find it exactly in the location provided by AI

Im a 65-year old beginner user of TurboTax. It took me 15-1/2 hours of face time with the program to finish my federal return and state returns. I have to search for info on my previous returns. Also, I had to look up outside of TurboTax guide on several tax info related to my federal return. I am also a military retiree. The information on a specific box of my 1099-R that TurboTax program was located on a different box of my 1099-R; state witholding tax, etc.