Turbo Tax software is still a great resource. I was disappointed that the on-line version didn't display the tax owed until late in the process. This version was much more difficult to navigate than the Desktop version, plus it cost more, and I was charged for two copies this year that I didn't use. The Help fields were not clear, and the information in them did not update when I corrected errors that I discovered. The deductible valuation part was easier to navigate, although available choices were limited. The audit payment portion didn't allow me to use my debit card.

I've been using TurboTax for decades now. I started with CD's, then downloads and now online. It's been super useful and acucrate. At the same time, this year's version seemed more disconnected than previous years. Pulling info from my banks was more cumbersome (it appeared that you and the banks - more than one, weren't having a good communication). I had to repeat a few times and inn some forms I had to enter data mannually.

Can I give it zero stars? The flow was incredibly confusing. I had to exit multiple times and reanswer questions to collect information from previous tax returns that you filed. I spent an hour trying to properly categorize my backdoor IRA contribution (which is an incredibly common scenario). Even this feedback box is doing weird stuff and randomly erasing characters. Honestly an incredibly buggy and frustrating experience, I will almost definitely be switching vendors next year. There was literally nothing redeeming about this experience except it is now over

Overall, Turbo Tax is a very good product. Two issues surfaced for me. For some reason, the downloads from Edward Jones were requested twice. I do not know what caused this situation. Schedule C - There was a problem, but the problem resolution was not clear to me. After several tries, I went back, accessed all steps of the form, and resolved the problem, which was to type Legal and Professional for each individual expense.

Can't read uploaded PDFs correctly. Doesn't have explanations for each choice, especially in the context of tax language. Changes amount of refund without explanation. Underpayment for state was added without proper explanation. Links to locate tax payments were not accurate from previous year. This should not have been asked since we uploaded last year's return.

WE DID IT BY DYI ONLY. WE WERE FRUSTRATED BECAUSE WE BOUGHT THE DESKTOP VERSION AND COULDN'T GET IT TO WORK AND WOUND UP WITH GOING ONLINE. THE ONLINE WAS SO DIFFERENT FROM PRIOR YEARS AND WE FOUND IT AWKWARD TO MOVE BACK AND FORTH TO LOOK AT WHAT WE PUT IN THE TOOL WITHOUT HAVING TO CLICK ALL THE WAY. RATHER STUPID! WE SHOULD BE ABLE TO IMMEDIATELY SELECT THE CATEGORY WITHOUT ALL THE CLICKING AND SELECTING ALL OVER.

I have used the turbo tax product years ago , desktop version..Liked it better since you could see the forms and numbers. Perhaps it will be better to pay upfront for online version, which is great, since data is not local and avoids personal computer issues. Some of the screens lacked help support for those DIY people.. It also made me pay for a NJ return as a PA resident which was not required to be filed as a PA Resident.

Last Fall, I subscribed an Advantage Delux package. It was unusable, unopenable - completely useless. I used a "complete it myself", online version and paid more for it than the Delux software that I have used for. many years. I am counting on TurboTax to honor the commitments made to me for a refund and free software next year, all as promised by the agent who helped me. The agent was very patient & helpful, to the extent that the system allowed.

I have used TurboTax for years. And every year it transfers over information from the previous year and I update or delete it. This yea I used ONLINE and it was AWFUL. NOTHING transferred. It took me extra time to fine all the information and reenter it.

It's great that there's a platform that lets you do this from home, but as the years go by of me filing my taxes here, it gets more and more click bait-y and doesn't seem to really help that much with the State return. I could have totally messed something up because it helps so little with understanding what it's telling me to fix. It also has hidden charges near the end that you don't have to pay but it tricks you into trying to. I'm going to someone in person next year, I can't be bothered.