I brought the desktop Deluxe version which gave Federal E-file and a state (form fillup) , in the process of filling up I was offered a free online update which indicated that I can efile both federal and state for free ..but after I filled up my state.. i was asked for extra payment and if not provided my state filing was deleted.. I paid for a state filing (not efile) but now I lost it because I switch to the online version - this is deceptive practices and I am never returning back to this software

The process was nice, but I quite upset at a fee for having my money be sent to my bank account this year. That is a first and the fact that you're wanting us to open another bank account during a stressful time for most American's feels quite predatory.

I have used TurboTax for several years with good results and experience. Due to the fact that I have not moved to Windows 11 yet, I was forced to use the online version this year. I was not impressed. First, I could not review the forms as I was providing the information, only at completion. Second, the online version would disconnect if I did not enter anything over a period of time. I will revert to the standard version again next year. I found the online version frustrating to use and had too many commercial products being advertised as I was completing my return.

I have used Turbo tax for years and purchased what I thought was this year's disc only to find out it doesn't support my version of windows...very frustrating so I used the online version, and it worked as TT usually does. However, when time to file two big issues. 1. it did not recognize last year's return, and I had to go back to the software to get the AGI numbers to file. 2. South Carolina software has not been updated and therefore created a dilemma on whether to file or wait until October when the state is updated. Also gives no help on how to handle a SSA re-do situation when withdrawing the benefit until another time due a work opportunity.

After I finished my taxes the first time turbo tax conned me into expert review and to remove that product that i had to ERASE MY TAXES AND START ALL OVER or be charged $299. You knew what you are doing. Crappy design choice to such more money from people.

The filing process is great. The cost is too high. I generally use the Turbo Tax Desktop and it cost about $55.00 for Federal and State forms, along with $25.00 to file state electronically for a total of $80.00. For the same forms this year, the Turbo Tax Online was $125.10 for Federal and $64 for the State, including filing for both, for a total of $189.19. That's a huge difference between the desktop and online for the exact same filing. The only reason I used the online is that Turbo Tax desktop doesn't work on Windows 10 desktop operating system. I would think the online should be cheaper if not the same as the desktop.

Was deceived into doing an expert assist product then had to completely restart the who process and redo everything. The different product options and their prices should be clear at the beginning of the product. Iw as intentionally deceived into using a more expensive product so that I would to buy it. Awful experience and I'll never be returning to this scammy product

Your product did not find my 2024 tax return therefore did not import 2024 info. my 2024 return was done on this computer- a problem!!!!!! many terms are not well explained ie. passkey- what is a passkey??? you are constantly trying to sell additional products. Don't you trust your software? Why should I spend additional money if your product is good and accurate- leaves me suspecting your product may not be reliable. Or are you trying to profiteer? Make me not trust Turbo Tax

Form 1095-A did not include column B information, it only had 0.00. Turbo Tax would not move forward without this information submitted. I had to look up online what to put in these columns. Plus, when entering the information, TurboTax did not indicate which month was being filled out so through trial an error, I had to guess which number was next to be filled out.

It has been awful! After 20 plus years of TT, I will not be back. Every time I want to review something, I have to page through 27 other questions that were irrelevant the first time through.(still are irrelevant) How about making available an option to remove any question that I know is not a part of my fiscal year tax information? As much as I resent taxes, Turbo Tax makes it an excruciating experience. The price is obscenely too expensive.