What happened??? I have use Turbo Tax for years an it has always been intuitive. Not this year! I had to search for forms that I knew needed to be completed. These were the same forms used the previous years, so they should have been at the ready. And the names of the sections listed in the search/help response did not match the sections in the program. At the beginning it was unclear on how to select the basic option. And every 3 pages you are upselling the next level adding at least an additional 20 minutes to the amount of time it took to complete.

TurboTax does a great job helping you prepare your taxes, but I hate the constant upsells and dark patterns that Intuit uses to try to get you to buy the most premium version of the product and use their refund services, which are an additional upcharge. An unwary consumer could easily be tricked into spending more money than they intended.

I hate TurboTax more very year. It's become nothing but a constant, cloying, desperate sales pitch. Some review items don't work. It got stuck on the "upgrade" page 5 times! The payment page appears to charge a hefty fee for direct deposit to a banking account, but until you click through with an "I don't care attitude" because you don't want to sign up for their stupid Credit Karma, you don't see it was an empty threat. Because it's probably illegal. What a crap corporation and an ever-declining product. Just junk. Garbage. Grasping, desperate. Every time you try to just get through your stinking tax filing, it's like constantly being pestered by an annoying jerk on the corner going "psssst...wanna buy a Rolex cheap?" Grrrrr.

I have been a Turbotax user for over 35 years the 2025 online is very accurate in its processing. Just be aware you will not be able to see or review all schedules or documents until the end of the program and you have paid for the current tax year. The program is not as intuitive as prior years and thus you will need to check your work as you go along in the program. The electronic processing is a great feature.

I had 2 major issues. (1) Turbo tax said it could not find my previous years tax documents & there was no PDF copy accessible, but it had the receipt on the account with the same email address and turbo tax was able to auto pull in information from the previous year's return including who I donated money to and my bank routing and account number. (2) Many of the topics that applied to me were not reviewed & searched for them for hours. The AI interface did not find them. I had to go to Chat GPT to find out how to access the topics. When I did I received over 2k more of a refund. Not I am curious if last year 2024's return was accurate.

Preparing the tax return would have taken MUCH less time, if TurboTax didn't continually ask to "upgrade" your experience! STOP trying to sell more products!!!! If someone wants to ONLY file a return, they should be able to. I know my complaint will not do ANY good, because I have mentioned this EVERY SINGLE YEAR that I have used this RIP OFF!!!!! Guess who will be filing elsewhere next year!!!! I hope I am not alone - your greediness is ridiculous!!!

Overall fine like always, but what really got me frustrated was how it somewhat 'defaults' you to get the 5 day filing faster but also needs you to consent to sharing info to 3rd parti. that was super tricky until reviewing the fine print. Not Cool Inuit!

The software product has flaws. This was evident during my work to file my original tax forms, and then again, to file an amended tax form for state and federal. When using Turbo Tax for the original tax forms, my information got caught in an unending loop, and I had to seek Turbo Tax help to get out of it. During that loop, Turbo Tax forgot that I had received 1099's from Schwab in previous years, and then failed to recognize Schwab when I typed it in. As I was ready to file my original returns, Turbo Tax tried to charge me for "Tax -assisted" option, even though I had signed up specifically for premium (NOT EXPERT-ASSISTED), AND HAD NEVER REQUESTED TO SPEAK TO AN EXPERT DURING THE ENTIRE PROCESS. This same scam happened last year, as well. To begin a process for amended return, I uploaded a form 1099-R from Schwab. The next screen asked me, "Who is the payer?" After that, the next screen showed me a form saying that the payer's address was MY OWN ADDRESS. When it came to filling my state amended tax return, we did it electronically (through Turbo Tax), but the software counseled me to print out three pieces of paper, with instructions for mailing in to the State. One of three pieces of paper was form MI-1040-V, which was fine. But on the second line of "What You Need to Sign" was a direction to sign and date form MI-8493, which was NOT included in the 3-page printout, and I doubt that this form needed to be signed at all, since I had signed with Turbo-Tax help, electronically.

It was not easy to navigate and I would like to have had the ability to see the actual forms during the process. Also the inability to properly account for the cost of event tickets sold and reported on a 1099-k was a problem. I had to investigate how to get around it and found this is a known issue with your product.

While I love the idea of the AI in theory, it dumped all of my deductions (but did not tell me)! So I was left owing taxes -- I almost did not question it, until I could not find the expenses. Also -- hid additional categories for expenses behind three dialogue boxes - it almost felt intentional! The lack of transparency in the layout of the TurboTax filing process has always left me feeling like the system/developers/stakeholders are intentionally withholding information. So frustrating. Whose side are you on?