turbo tax is great. the desktop version. This online version is terrible. I have used the desktop program for years and find is extremely user friendly. The online version is the exact opposite. I won't be using the online version in the future.

In the beginning, the features are listed and it says you have audit support if needed. At the end of the return it says you have to spend ANOTHER $79. on top of the $139. already spent. false advertising. Explanations of reasoning during return didn't make sense. "you don't qualify for the EIC because your earned income of $42035 is higher than $50434" ???? When I went to school 50434 was higher than 42035. Also it said there were no qualifying children and there was 1 qualifying child. The only reason I didn't switch to another company it was April 14th. During return multiple questions are asked more than once. Questions after return is finished should be asked before that point, especially for accuracy.

Compatibility and interface were not as good as the desktop version. I could not easily go back to the previous screen to edit. I prefer having the previous year's return info side-by-side for comparison to ensure I don't omit any credits or deductions. The online version kept pausing, so it was not as fluid as the desktop. Lastly, TT Online does not provide the option to pay for filing with a credit card; it only offers a refund deduction.

The process was so smooth and it was easy to find answers if I was confused. The ads to upgrade to the Max plans and all the add-on plans was annoying because I had to answer the same upgrade questions numerous times. Once at the end and once at the beginning wouldn't be so bad but in the middle too? It was a bit much

Started with the mobile app which kept getting stuck near the end, then come to find out when trying to finish via PC that I had been set up with premium unintentionally, so I had to re-enter everything and that was mildly annoying. Otherwise, product works as expected.

This is the most convoluted, difficult, and annoying program I have ever used. You ask the same questions again and again. It is often difficult to find what you need to do next on the page. I spend hours on this stupid return, but the IRS already has ALL of the information needed. So i wasted five hours to tell the IRS what it already knows. I bitterly resent having pay your company because you have spent millions of dollars to lobby congress to not allow direct filing. The IRS could send me a post card with a bill and I could just say "right" or "no that needs changing", instead of answering your stupid questions time and time again. Would NEVER recommend anyone use this program unless absolutely necessary. As for support, your AI is dumber than a two year old, and can only regurgitate what it has heard, which may or may not be true.

Horrible experience this year. The AI assistant gave incorrect information and then gave me instructions on the wrong product. The live agent I spoke to was also incorrect. He kept referring to state forms as "from the IRS." The AI agent gave me bad information and then just tried to upsell me.

I had an absolutely fantastic experience with this app! From the moment I started using it, everything was intuitive, seamless, and really well-designed. The features are super powerful, and it runs so smoothly. I especially loved how easy it was to navigate and how quickly it responds. I can't recommend it enough—it truly deserves five stars!

We have been using TurboTax for 20 years and will continue doing so! Everything flows well, the prompts for deductions for personal & business expenses is very helpful, and the ability to ask questions within TT is THE BEST! Less google searches and faster refunds!

Have used Turbo Tax software since it was introduced, this is my first year using Turbo Tax Online. Took awhile to adapt, but once I got rolling it flowed smoothly. Easy to enter data, auto save and return to complete as I gathered info needed. Always accurate!! Quickest I have ever completed my Federal and State taxes.