I have used TurboTax for several years with good results and experience. Due to the fact that I have not moved to Windows 11 yet, I was forced to use the online version this year. I was not impressed. First, I could not review the forms as I was providing the information, only at completion. Second, the online version would disconnect if I did not enter anything over a period of time. I will revert to the standard version again next year. I found the online version frustrating to use and had too many commercial products being advertised as I was completing my return.

It did not capture that I filed last year with TurboTax. When I was encouraged to file via your cloud product I was told the transition would be seamless. It wasn't so seamless. I don't like being pitched for additional products around every turn. So of the promotional material was presented in a way to encourage unintended acceptance. I think this is a predatory practice for those that may get confused.

After I finished my taxes the first time turbo tax conned me into expert review and to remove that product that i had to ERASE MY TAXES AND START ALL OVER or be charged $299. You knew what you are doing. Crappy design choice to such more money from people.

This was my first time using the on-line TurboTax. I found the on-line application much more difficult to navigate through when compared to the desk top application generally. As well, how to treat foreign income, particularly Canadian retirement income is not well explained in the TurboTax help section. Lastly, trying to figure out how to enter federal and state tax paid outside of quarterly payments is difficult.

Your product did not find my 2024 tax return therefore did not import 2024 info. my 2024 return was done on this computer- a problem!!!!!! many terms are not well explained ie. passkey- what is a passkey??? you are constantly trying to sell additional products. Don't you trust your software? Why should I spend additional money if your product is good and accurate- leaves me suspecting your product may not be reliable. Or are you trying to profiteer? Make me not trust Turbo Tax

Form 1095-A did not include column B information, it only had 0.00. Turbo Tax would not move forward without this information submitted. I had to look up online what to put in these columns. Plus, when entering the information, TurboTax did not indicate which month was being filled out so through trial an error, I had to guess which number was next to be filled out.

I had been dreading it -- I'm NOT averse to tax paperwork, actually I had self-prepared for 10+ years using a free gov't program called FreeFileFillableForms that's basically online e-file versions of all the actual IRS forms (ZERO fee, but zero help -- I didn't want or need help, which most people probably do). But that program could not accommodate one form I had to add this year (federal Form 7206) that I never needed in the past. So I was thrown into a new situation: either get a new provider to e-file with, or submit all paper returns by snailmail. I feared TurboTax would force me through many extraneous steps to enter a ton of stuff the IRS does not require. Those fears proved overblown. The details their system asked for came pretty close to what I had on my spreadsheets and had been entering with my previous e-filing service. There was some added data entry, but not too bad. And their system was less transparent than I'd like, which caused a hiccup at one point (after I wrongly entered a number in one of their screens the only way to edit or fix that was to delete that whole 1099-B and then re-enter its data). But I understand TurboTax or any commercial service cannot display any completed forms until a user pays and is set to file -- if they did, they'd be giving away their secret sauce. Also I feared their fee promotion would be deceptive (after a bad experience 10 years ago) and I'd end up ripped off with junk fees loaded on. But their fees for the do-it-yourself product came in as advertised: $129 federal plus $59 for state. (Of course, I'd have preferred to submit through my old provider for ZERO fees. But to do so this year I would have had to print and snailmail paper returns. I've long done that with NY State... but I felt it would be too risky to file federal returns on paper, in this day and age. So I went with TurboTax and paid the fees. All their final numbers came in pretty much as on the actual IRS and state form spreadsheets I had made, with only tiny differences due to rounding.)

garbage product. UI design is so frustrating as it keeps taking you through loops. So many excessive clicks to get to where you need to go and constantly showing things that aren't relevant. obnoxious upcharge for 'complicated' tax situations which are actually pretty routine

I found the online version to be very frustrating as compared to the desktop version that I have used since 2004. I constantly had to verify/update information that I had already provided. When having to edit missing information, the system didn't even show me which form I was answering for (I was asked to enter the name of the person related to a given 1099-R, but had no idea which 1099-R it was referring to). Plus, I had uploaded those particular 1099-R forms, so why did it not fill in the name correctly?

The software did not prompt me for estimated payments that I made nor the schedule 1-A entries. I saw the numbers didn't look right on viewing the return and had to search for the errors. I recommend that users prepare their return manually to get a sanity check as to whether that are any errors. I mainly used the software for the eFiling and capital gains calcs which it did very well. The print button is buried and was hard to find. The AI support query was very helpful in solving my issues. The state return entry is integrated very well.