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Customer reviews for TurboTax Online 2025, Investors & Self Employed, Email Delivery, Federal Return Only + Federal E-file for
TurboTax Online 2025, Investors & Self Employed, Email Delivery, Federal Return Only + Federal E-file
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Showing 161-170 of 49,633 reviews
Apr 5, 2026
trust not
3 out of 5 stars review

trust

Your product did not find my 2024 tax return therefore did not import 2024 info. my 2024 return was done on this computer- a problem!!!!!! many terms are not well explained ie. passkey- what is a passkey??? you are constantly trying to sell additional products. Don't you trust your software? Why should I spend additional money if your product is good and accurate- leaves me suspecting your product may not be reliable. Or are you trying to profiteer? Make me not trust Turbo Tax

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
Mar 29, 2026
nsnsnsnsssavfafa
4 out of 5 stars review

Getting spammier

Taxes are terrible. Turbotax makes taxes significantly easier. That said, there are many roadblocks towards the end of filing (let's check your 2024 AGI; let's get your DL info; let's get your _spouse's_ DL info; wanna upgrade? are you sure you don't wanna upgrade? wanna open a promo account? return is faster with a promo account.) that really degrade the user experience here.

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
Mar 31, 2026
BjM2025
3 out of 5 stars review

Disjointed and confusing process

Process this year was very disjointed and confusing. I often had to enter the same information 2-3 times before the system went to the next section. The process did not follow a logical path but seemed to jump randomly around. In all the years I have used Turbo Tax this was the worse experience.

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
Apr 12, 2026
bigalen
1 out of 5 stars review

Takes forever and does not inspire confidence

You cannot have multiple windows open, which makes it very hard to do state taxes consistently with federal, especially when multiple states are involved. Product should enforce reconciliation between multiple states for partial year residents. Finally, need more explanation behind numbers presented for state allocation.

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
Mar 31, 2026
HM61
5 out of 5 stars review

Easy to use and accurate

Easy to use, the auto transfer from submitted documents makes submitting information faster and more accurate. The "File now, pay later" page is a little misleading; I did not realize that I should select the "Other options" tab if I did not want this payment plan. Fortunately realized my mistake and corrected my error.

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
reply from TurboTax Care Team

We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.

Mar 27, 2026
FairyTale30
3 out of 5 stars review

Trubo Tax Nickles and Dimes

The process was nice, but I quite upset at a fee for having my money be sent to my bank account this year. That is a first and the fact that you're wanting us to open another bank account during a stressful time for most American's feels quite predatory.

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
Apr 14, 2026
Decepcionado
2 out of 5 stars review

Awful experience.

After using Turbo Tax desktop for 20 years I was forced to use online because Desktop only works on Windows 11 which I don't have and I am not going to install (due to its privacy intrusiveness). It is awful for Turbo Tax to marry Windows 11. Your online help screens are mediocre. Navigation is awful. I had to use external AI to find help and locate some features. Also, I don't want identity protection packaged together with Audit Protection. Since Desktop is no longer an alternative I may be hiring a CPA next year. Goodbye.

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
Mar 31, 2026
Descanso RAJ
5 out of 5 stars review

Turbo Tax Online is awesome!!

Have used Turbo Tax software since it was introduced, this is my first year using Turbo Tax Online. Took awhile to adapt, but once I got rolling it flowed smoothly. Easy to enter data, auto save and return to complete as I gathered info needed. Always accurate!! Quickest I have ever completed my Federal and State taxes.

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
Mar 29, 2026
RTMS111
3 out of 5 stars review

Ok, but things need to be addressed

It did not capture that I filed last year with TurboTax. When I was encouraged to file via your cloud product I was told the transition would be seamless. It wasn't so seamless. I don't like being pitched for additional products around every turn. So of the promotional material was presented in a way to encourage unintended acceptance. I think this is a predatory practice for those that may get confused.

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
Apr 6, 2026
john91320
4 out of 5 stars review

Needs some work...

1. Frankly, nowhere near as easy to jump topics as download version - especially to look at one particular form. 2. The logic drove entering stock dividends both by electronic and manual entries -- thus double entered. Thinking about this caused me to go into Schedule D directly to spot that. Otherwise, my filing would have gone in with double dividends and double tax withholdings...

Review from turbotax.intuit.com
Helpful?3RH85LUZL3OK18823874352
reply from TurboTax Care Team

Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.