Your product did not find my 2024 tax return therefore did not import 2024 info. my 2024 return was done on this computer- a problem!!!!!! many terms are not well explained ie. passkey- what is a passkey??? you are constantly trying to sell additional products. Don't you trust your software? Why should I spend additional money if your product is good and accurate- leaves me suspecting your product may not be reliable. Or are you trying to profiteer? Make me not trust Turbo Tax

Taxes are terrible. Turbotax makes taxes significantly easier. That said, there are many roadblocks towards the end of filing (let's check your 2024 AGI; let's get your DL info; let's get your _spouse's_ DL info; wanna upgrade? are you sure you don't wanna upgrade? wanna open a promo account? return is faster with a promo account.) that really degrade the user experience here.

Process this year was very disjointed and confusing. I often had to enter the same information 2-3 times before the system went to the next section. The process did not follow a logical path but seemed to jump randomly around. In all the years I have used Turbo Tax this was the worse experience.

You cannot have multiple windows open, which makes it very hard to do state taxes consistently with federal, especially when multiple states are involved. Product should enforce reconciliation between multiple states for partial year residents. Finally, need more explanation behind numbers presented for state allocation.

Easy to use, the auto transfer from submitted documents makes submitting information faster and more accurate. The "File now, pay later" page is a little misleading; I did not realize that I should select the "Other options" tab if I did not want this payment plan. Fortunately realized my mistake and corrected my error.

The process was nice, but I quite upset at a fee for having my money be sent to my bank account this year. That is a first and the fact that you're wanting us to open another bank account during a stressful time for most American's feels quite predatory.

After using Turbo Tax desktop for 20 years I was forced to use online because Desktop only works on Windows 11 which I don't have and I am not going to install (due to its privacy intrusiveness). It is awful for Turbo Tax to marry Windows 11. Your online help screens are mediocre. Navigation is awful. I had to use external AI to find help and locate some features. Also, I don't want identity protection packaged together with Audit Protection. Since Desktop is no longer an alternative I may be hiring a CPA next year. Goodbye.

Have used Turbo Tax software since it was introduced, this is my first year using Turbo Tax Online. Took awhile to adapt, but once I got rolling it flowed smoothly. Easy to enter data, auto save and return to complete as I gathered info needed. Always accurate!! Quickest I have ever completed my Federal and State taxes.

It did not capture that I filed last year with TurboTax. When I was encouraged to file via your cloud product I was told the transition would be seamless. It wasn't so seamless. I don't like being pitched for additional products around every turn. So of the promotional material was presented in a way to encourage unintended acceptance. I think this is a predatory practice for those that may get confused.

1. Frankly, nowhere near as easy to jump topics as download version - especially to look at one particular form. 2. The logic drove entering stock dividends both by electronic and manual entries -- thus double entered. Thinking about this caused me to go into Schedule D directly to spot that. Otherwise, my filing would have gone in with double dividends and double tax withholdings...