I've used turbotax for years now and I have no issues. The amount of fees attached and the constant barrage to get me to upgrade is kind of annoying but we only see each other once a year so really it's not that bad. Other than that, you guys rock!

Prefer desktop version to be able to easily jump around. Also do not like having my own data file on my computer. Searching for where to add a form was not helpful. Grok was much better.

Turbo Tax Online was close to the Desktop Experience. I felt that the Desktop was a little better at pulling in the data from the previous year. All in all it was ok.

I found that it was a lot harder to navigate and find all the little next buttons. Pulling up older TurboTax filings and transferring them to a USB or another laptop was really difficult. File save and to were.

this is our first time use the online turbo tax. i especially like the AI feature which explained a lot of questions i asked during the prepairing. i will continue to use online turbo tax and hopefully it will be more advanced next year.

This new format stinks. Cannot view view my tax forms till the very end. In order to send my taxes i had to say I did not use tubro tax last year. I have been using turbo tax for the 15 years.

Easy to use. As accurate as the preparer is. I wish topics that don't apply, such as credits that aren't available due to income level would be auto-skipped.

you hide features and make things difficult to find. There used to be a full step by step menu of every single part of the process and now you obfuscate that. Congratulations on enshitifying an overly complicated product.

It was very easy to navigate and the assistance with answering the prompts was very helpful. I like how I didn't have to use space on my cloud to download the application.

Using the website version is difficult as opposed to previous years where we could download the software. Downloading the software was quick as it was the same as previous years. Next year might have to use other programs that other people use.