online seemed more difficult than desktop. Hopefully next year will be easy to switch back to desktop. Hopefully Intuit will give users the easiness to switch back.

The K-1 data entry was awful. Getting Section 199A information loaded correctly was not automated, and it took hours to get through that using multiple internet searches. Simply awful.

The Turbo tax program did not pull in my 2024 return. It also would not pull in my Merrill Lynch and employment information. Luckily I could take photos to enter 20 pages

This was my first time doing taxes and I had no idea what I was doing, but it was way easier than I thought and Ill def be using TurboTax again next year!!

I really appreciated being able to call to get help from a live expert. I called twice and each time I received the help I needed. I also really appreciate being able to import information from my investment accounts.

I have used Turbo Tax for year, in the past loading the software on to my computer, this year connecting to the Turbo Tax website to complete and file my return. Once I had all the needed paperwork collected, it was very easy and fast.

not user friendly ... not sure if the site is legit or not .... not clear on why and where you will use my data you keep requesting ... no summary tax forms

It was a seamless intuitive experience. The definitions and extra info provided when needed adds extra benefits and understandings. Connecting to banks was very useful and easy. Importing info was accurate and seamless.

We had to engage one of your experts who was very helpful and good, but this was because we had a lot of trouble with TurboTax online which we will never use again. We usually download the app.

Was confusing with the auto downloads for 1099R and 1099DIV etc. didn't always get what was needed and didn't know it was missing some important information.