The program is easy to use but I had trouble getting back to the place that I needed to look at again to make changes. I did not have this issue with the CD version. Also, I wish there was a way to get a more definitive answer to questions. The AI suggestions on the side were good, but they did not address all issues and did not have the option to chat with or call anyone.

TurboTax Premium made filing my taxes much easier than I expected. The step-by-step guidance was clear, and it helped me catch deductions I would have probably missed on my own, especially with multiple income sources. The interface is straightforward and walks you through everything without feeling overwhelming. I also liked how it explains things in plain language instead of tax jargon. Overall, it saved me time and gave me confidence that my return was done correctly.

This is the first year I used Turbo Tax Online, but I prefer the desktop version. There were many interruptions in filing and the 58 minute estimated filing time compared to my actual online time of over 6 hours wasn't realistic. Some of the delay were interruptions, not understanding terminology, and searching my files for information. Also, the Online version on a different computer from where my previous desktop versions of Turbo Tax were, made it sound like I didn't file tax returns with Turbo Tax last year (which I did).

This is the first time I used the online version. OMG it is buggy, I had to re-enter info over and over again, if I stepped away to take a break it would lose the info I had just entered. So I had to work nonstop for ~5 hours. Maybe it is OK for folks who have one source of income, but I have a pension, a side gig, investments, etc. Somehow it duplicated 1099-MISC forms, resulting in way too much income. Lucky I caught the error before filing. Next year I will pay extra for the desktop (download) version just like I did for the previous 19 or so years. The web and cloud is not the answer to everything....

IF I DECLINE PREMIUM/ASSIST/ALL UPGRADES - WHY DO YOU KEEP ADDING THESE PREMIUM FEATURES EVERY TIME I LOG IN?? If you can save all my data, you certainly can save my preferences. It’s annoying, And truthfully fraudulent that the program adds it again and again and again every time you log back in! BUYER BEWARE!

I have been using the desktop version of Turbo Tax for years and i worked very well. I do not like the online version of Turbo Tax that I was forced to use because i could not get a download version for my desktop computer. The online version feels very "blind". There is no way to see the forms as you work, and it's very difficult to backtrack into questions like "Did you itemize your federal return last year?". I do my own taxes because I am a control freak, and the online version of Turbo Tax does not allow the feeling of control at all. I am going to add that was difficult to upload this review because I could not find an used "nickname" for my name with only 4 letters to use.

In past editions, you could ask to be taken to a particular form or page of your taxes. It is now more difficult to navigate the system. I think some software revisions to make it more user friendly is called for here. May not use this product next year.

This year was the worst experience that I've had with TurboTax! The questions are in a terrible order, it seems that I have enter things twice in different places, the page doesn't load when I'm trying to file my taxes, the spell check that this box using is terrible. I am extremely disappoint in your product this year. Previous years were MUCH better!

Turbo tax program tried to take me to close out after I installed only two income items. Very confusing. I could not find anyplace to save my work and no place to let me know it was saved.When I got to prep to file, program appeared to deduct my state owed tax from my federal refund with no explanation.

Purchased the Deluxe w/ State app but used the Premium web version gratis at TurboTax's recommendation. Liked the workflow and clean interface layout. Have been using TurboTax for years and this year was definitely the smoothest and quickest to prepare.