This year turbo tax required information from last years return, which I did not have... but they should have since I have done my taxes on turbo tax for like the last 5 years... Very aggravating... had to get on the IRS website to retrieve the information before I could file my return!!

Very frustrated that TurboTax could not download information from one of my financial institutions. It took me much longer to file than in previous years, and introduced an inaccurate piece of data that was hard for me to figure out how to correct because the program didn't take me back to the place to edit it. I like the old appearance and format much better than this new one.

this was a horrible experience. I have used Turbo Tax (desktop) for 11 years to do our taxes. The software associated with the on-line version was clunky an difficult to use or correct specific line items on a form. I waisted so much time trying to find ways to return to document to review/revise. I would never use this e-version again and if TurboTax stops offering the desktop....I will switch to another product. It was that bad. It took my 3 hours to do hat should have taken an hour. Don't release something that is not ready for release. Horrible software.

Constant attempts to extract more money out of customer. Deceptive display tactics to get people to add things that are not needed like showing the $40 fast pay direct to bank account in one font away from the rest of the cost in another font and (hoping that some will say yes I want this to go direct to my bank account for $40 instead of paying the whole $129 not realizing the $40 is an extra fee. It is no realized because the option for direct pay to bank account (not fast) is not on the same page, rather it is shown later. All options should be on the same page and the $40 fee should be clearly shown as an extra with a subtotal for all fees. This is just one example of the distasteful tactics intuit uses that keeps me from a positive experience or recommending turbo tax to others.

Sequence is slightly different than before. I like the last year's entry list to direct me to appropriate entry places (last several years) that didn't appear until the very end this year. Similarly, seeing, saving and reviewing the proposed tax forms to be filed was much later and I liked last year's earlier review better.

My wife and I filed married jointly filing. She sent in her return without you asking for any of my W-2’s. I did my taxes and filed only to be rejected because my wife had already submitted hers. I was receiving a substantial amount more of a tax refund than her and now I’m not sure if I’ll even get it. I paid over $200 to file and got nothing in return. I could have done it for free with the correct results using the IRS website for free. Will not be using you again.

Really disappointed with the updates to the platform & not happy at all with the pricing offerings. Also really annoyed by all the upselling that occurs now during the filing process. Doing your taxes is never enjoyable, but what I liked about TurboTax in the past is the user experience was straightforward and helpful that it made the process of filing feel easier. However, now I feel like I'm getting tricked into spending more money and I'm losing trust in the product. I'm definitely going to look into using another product or even go back to finding an accountant next year.

Generally the process was very good. The process for getting back to my returns (i.e. having to select "Add a State") seems very non-intuitive. Perhaps make that access a little more obvious. Also, I have had to paper-file my Indiana state return forms rather than use the e-file process. Neither the desktop version nor the online version included a copy of the IT-41 K-1 form (our only income source for Indiana) needed by Indiana department of revenue. A process to upload that form into the system for inclusion with the e-filed return package would eb a big help.

It isn't as intuitive and as easy to use as previously. It really let me down on the foreign income. Verry cumbersome. And the program asks too often about buying additional products from Intuit. Ask once, that is enough. It makes me ask, "are the other tax programs friendlier".

I have used Turbo Tax for several years and I found it's accuracy and interaction more challenging this year. I had particular issues with reviewing our 1099 R forms and connecting with our Financial Institution. AI was a bit too general in some cases.