Thanks for taking the time to reach out to us, Andy. It's great to see that the firmware updates have made your Buds3 Pro work even better! Keeping your earbuds updated is easy with the Galaxy Wearable app on your phone or tablet or the Galaxy Buds app on your PC. These apps let you check for and install updates, ensuring your earbuds stay current and continue to provide the best experience. Thank you for sharing your feedback! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your review of the Galaxy Buds3 Pro, Pieo! We’re always excited to hear your thoughts. It’s important to us that you feel comfortable with your earbuds so you can fully enjoy amazing features like Active Noise Canceling, Adaptive Sound, Ambient Sound, and immersive 360 Audio. To get the best sound experience, make sure you have the correct size ear tips for your ears. A good fit is essential to prevent sound leaks and enhance audio quality. If you need assistance with changing the tips, our guide can help you through it. When putting the earbuds in, remember to match the R and L markings—right for the right ear and left for the left. A slight angle can help position the microphone towards you, and feel free to adjust them until they feel just right. You can also use the earbud fit test in the Galaxy Wearable app to ensure they fit well. If you have any other questions or concerns, please reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Kbbb, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable the fit of your earbuds are to you on a daily basis. We have provided alinkto an article to help you with t he fit of your earbuds, and another to a video to help you change the ear tips for an ideal fit. We also recommend performing a fit test while wearing your earbuds and connected to the Samsung Wearables App. Lastly, we have provided a link to the Samsung Support Team if this experience continues or you wouldlike any assistance with your Samsung products. We appreciate you being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages