Hi there Kofi Anim, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable the ideal fit of your earbuds are to you every day, and we are happy to hear you have been able to find the ideal fit you were seeking. We have provided a few links to help you further enhance your listening experience including the full device manual and the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

It's great to hear from you, Paul. Thank you so much for your feedback on the Galaxy Buds3 Pro! We're thrilled to see that you’re enjoying the excellent sound quality and improved noise cancellation. With our advanced Active Noise Cancellation technology, you can immerse yourself in your music without distractions. Choose your level of Active Noise Cancellation to filter out unwanted noise and let in just the right amount of ambient sound. Plus, the Ambient Sound feature allows you to be aware of your surroundings when you need to be, giving you the flexibility to switch between the two modes easily. Thank you again for sharing your experience, Paul. It’s feedback like yours that drives us to create even better products! If you have any more thoughts or questions, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you so much for sharing your thoughts about the Galaxy Buds3 Pro, Ming. We see that you use these buds with your active lifestyle, and it's great to hear that you're using the earbuds during your workouts! If you're experiencing challenges with charging after sweating, we’d like to offer some helpful tips to enhance your experience. First, make sure to keep both the charging contacts on the earbuds and the inside of the charging case clean and dry, as sweat and debris can hinder the charging process. Use a soft, lint-free, dry cloth to wipe down the charging contacts on both the earbuds and the inside of the case, avoiding any liquids or abrasive materials. Additionally, ensure that the earbuds are positioned correctly in the charging case, with the contacts aligned perfectly, and be mindful of any obstructions, like ear tips or wingtips, that could prevent proper contact. By following these simple tips, we're confident you'll enjoy uninterrupted usage of your Galaxy Buds3 Pro during your workouts. If you have any questions or experience any difficulties, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

It's great to hear from you, Tony. Thank you for your feedback about the Galaxy Buds3 Pro! We're thrilled to see that you enjoyed the amazing sound quality. Using them in a gym setting can certainly put them to the test, and we understand your concerns. If your Buds aren't charging, we recommend a few steps to help restore their functionality. First, make sure to clean the charging contacts on both the earbuds and the case. Sometimes, dust or debris can interfere with the charging connection, so using a soft, dry cloth can help. Next, check the battery level of the charging case itself. Ensure it's charged by connecting it to a power source for at least 10-15 minutes. If the case is fully charged and the Buds still aren’t responding, try resetting them. Simply place both buds in the charging case and press and hold the touchpads for about 7 seconds until you see the LED indicator. This can help resolve any temporary issues. Last, consider updating the firmware of your Galaxy Buds3 Pro. Make sure they are connected to your smartphone, open the Galaxy Wearable app, and check for any available updates. Keeping your earbuds updated can enhance their performance and overall experience. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. If you've tried these steps and still have concerns, we encourage you to reach out to us at Samsung Support for further assistance. Your satisfaction is important to us, and we want to ensure you have the best experience with your Galaxy Buds3 Pro! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus