Hey Ana R, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love nothing more than to help you have the best experience with your earbuds and troubleshoot any features that may be causing frustration. We have provided a link to an article to help you with the placement for an ideal fit, and recommend performing a fit test with your earbuds while you are connected in the Samsung Wearables App. We have also shared a link to the full device manual for your earbuds to help you discover features and functionality that will enhance your experience and align the settings to your needs and wants. We have also provided a link to the Samsung Support Team if you have questions or would like assistance with your device. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there Sebastian s, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love to help you have the best experience possible and get the desired fit with your earbuds. We have provided a link to an article to help you with the placement, and another to a video to help you change the ear tips to best align to your ear size. We also recommend a fit test be performed in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you so much for your positive feedback on the Galaxy Buds3 Pro, Jesse! We're thrilled to know that you're enjoying the sound quality and that they fit you well. Our team put a lot of effort into making sure the fit is comfortable for extended use, and it’s great to know that the long-lasting battery life is meeting your needs. If you have any other thoughts or experiences you’d like to share, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus