Thanks for taking the time to share your candid feedback on the Galaxy Buds3 Pro, Jesse. We really appreciate your feedback and we want to make sure you have the best experience with your buds. We see that you may be experiencing some challenges regarding the battery life of your buds. The Galaxy Buds3 Pro offers up to 26 hours of playtime on a single charge, which can be extended to 30 hours with a fully charged case. To conserve battery power, please keep the earbuds in the charging case with the cover closed when not in use, and adjust the notification settings in the Galaxy Wearable app on your connected phone or in the Galaxy Buds app if you’re using iOS. If you find that the battery performance does not improve, please reach out to us at Samsung Support for further guidance. -Kelviln smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Tien, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important your earbuds are to you every day. We have provided a link to the full device manual and the Samsung Support Team. The manual will help you with the settings for touch controls. The Samsung Support Team can help you through chat if the features of your device are not operating as intended. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you so much for your feedback on the Galaxy Buds3 Pro! It's a pleasure to see that you appreciate their quality. The premium sound experience is thanks to the advanced 2-way speaker system, which delivers rich bass and crystal-clear treble. The Galaxy Buds3 Pro come equipped with smart features powered by AI, like Voice Detect, which automatically switches to Ambient mode when you start talking, so you can have conversations without having to remove your buds. It’s all about enhancing your listening experience wherever you are! If you ever have any questions or concerns, please don't hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your feedback on the Galaxy Buds3 Pro, Carlo. We hate to hear that you are experiencing charging difficulties. The Galaxy Buds3 Pro is designed with advanced battery technology to deliver long-lasting usage and superior sound quality. We recommend making sure that both the charging case and the earbuds are clean and properly positioned while charging. Check out the link attached for other options that may help resolve this. Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. If you need further assistance with this, please reach out to us at Samsung Support and we'll be more than happy to further assist you. We appreciate your support and hope to enhance your listening experience! -Kelvin https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thanks for sharing your feedback, Hassan. The Galaxy Buds3 Pro offers versatile noise control options, including Ambient sound, Adaptive, and Active noise canceling, which can be customized using the Galaxy Wearable app or directly on the earbuds. If you are having difficulty switching off the noise cancellation, make sure that the pinch-and-hold feature is set to “Switch noise controls” in the app. This will allow you to toggle between noise control modes or turn them off entirely. We appreciate your thoughts and hope this helps improve your experience! If you have any further questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

We appreciate you taking the time to share your feedback on the Galaxy Buds3 Pro. We understand the importance of comfort and functionality when using your earbuds. To enhance your experience, make sure the earbuds are properly positioned in your ears and try using different eartip sizes for a better fit. For the pinch control, ensure you are using the designated pinch area correctly, pinch gently, and listen for a click sound to confirm the action. Restarting your earbuds by inserting them into the charging case for about 7 seconds and updating the Galaxy Wearable app can also help improve functionality. If these steps don't address your concerns, please reach out to us at Samsung Support further assistance. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus