Hey there P989, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We completely understand how important your earbuds are to you and wanting the best immersive listening experience possible. We have provided a link to an article to help you troubleshoot the audio quality and another link to the Samsung Support Team if you would like to discuss the seams of your earbuds further. Thank you for being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Sync the Samsung earbuds to each other https://www.samsung.com/us/support/troubleshooting/TSG01218102/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there Casey, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you change the ear tips of your earbuds and help you get that ideal fit you are attempting to achieve. We have provided links to both a video and an article to help you change these accessories on your device. We have also provided a link to the Samsung Support Team if this experience continues with your earbuds. Thank you for being a Samsung customer. -Elizabeth Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA How to change the Samsung Galaxy Buds3 Pro eartips https://www.samsung.com/uk/support/mobile-devices/how-to-change-the-samsung-galaxy-buds3-pro-eartips/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Mark, Thank you for sharing your experience with your Galaxy Buds3 Pro. There’s nothing quite like popping your earbuds in only to realize they are dead — talk about a letdown. There are a few steps you can take to make sure your Galaxy Buds3 Pro are ready whenever you are on the go! First, ensure your earbuds are correctly placed in the case for a secure fit. Most importantly, use only Samsung-approved charging devices and accessories, as Samsung accessories are designed to optimize your battery life. Using other accessories could void your warranty and potentially cause damage. When you get a good charge, store them properly, and you should be good to go. Check out the resource below on how to maximize your earbuds' battery life. Thank you for your review. We appreciate you choosing Samsung. The battery life of your Samsung earbuds https://www.samsung.com/us/support/answer/ANS10001314/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey Gabby! Thanks for sharing your honest feedback on the Galaxy Buds3 Pro with us. Your insights are invaluable as we continue to make improvements. The Buds3 Pro is designed for improved comfort and an immersive listening experience. They feature a redesigned shape that provides our snuggest fit ever. Additionally, we've included Blade Lights to make your Buds stand out and enhance your listening experience. We hate to see that you've been unable to get the right fit despite trying the other bud tips. Have you considered running a fit test on your device? Simply open the Galaxy Wearable app on your connected phone, navigate to the Buds3 Pro screen, tap "Sound quality and effects," then select "Earbud fit test." This will indicate whether the earbuds are in your ears. Ensure both are fitted correctly, tap "Start," and the app will show your results. If it indicates a "Poor fit," make small adjustments and try again until you achieve a "Good fit." If you need any further assistance, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there AERamos, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We absolutely love that you are find the earbuds to be so great to use on a daily basis. We would love to help you with the fit of your earbuds, and have provided a link to an article to help you with the placement. We also recommend performing a fit test with your earbuds connected in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages