Thank you for sharing your experience with the Galaxy Buds3 Pro, Steve! We completely understand your frustration with them falling out during movement. To get the best fit, we recommend starting by checking the ear tips that came with your earbuds. The Galaxy Buds3 Pro include various sizes, so it’s important to find the right size for your ears. A snug fit without any gaps will not only help keep them in place but also enhance your audio experience by preventing sound leaks. If you haven't done so yet, please refer to our guide on changing the ear tips. Once you have the right tips attached, it’s important to insert them correctly. Start by locating the directional markings on the bottom of each earbud—'L' for left and 'R' for right. Insert the right earbud with the 'R' facing towards you, and do the same for the left earbud, ensuring the 'L' is facing you. For optimal sound quality, angle the microphone slightly towards your mouth instead of letting it hang straight down. Finally, adjust the earbuds by rotating them forward or backward until they feel secure and comfortable in your ears. Additionally, we highly recommend using the earbud fit test in the Galaxy Wearable app. This feature will help confirm that you have the perfect fit for your earbuds. We hope these tips help enhance your experience with the Galaxy Buds3! If you have any more questions or need assistance, please feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you so much for your wonderful feedback about the Galaxy Buds3 Pro, Edd! We love to see that you’re loving their quality and sound. The advanced sound technology and adaptive noise cancellation truly make a difference, allowing you to immerse yourself in your music like never before. If you have any questions or concerns, be sure to reach out to us at Samsung Support! Your experience means a lot to us, and we’re here to support you when needed. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thanks for sharing your feedback on the Galaxy Buds3 Pro, William. Your feedback is always appreciated as we continue to improve overall. We understand that you may be experiencing some difficulties with charging your earbuds, and we would like to assist you in resolving this. If one or both of your Galaxy Buds are not charging or turning on, the concern could be with the earbuds themselves or the charging case. Using a charger that isn't approved by Samsung may lead to charging complications, and it's possible that the earbuds could be damaged. Since you have already tried fully charging the case, please check the earbuds for any signs of damage and consider restarting them as well. For further troubleshooting options, please refer to the link provided below. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you've tried the steps in the link and that does not help, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus