Hi Dakota, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you with this experience and the battery of your earbuds. We have provided a link to an article to help you by starting with a reset of your earbuds. We have also shared a link to the Samsung Support Team. You can reach them through chat for one on one assistance with any aspect of your device that is not meeting your expectations. Thank you for being a Samsung customer. -Elizabeth Restart or reset your Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01218103/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your feedback on the Galaxy Buds3 Pro, KJohn. We understand how frustrating it can be if your earbuds don't connect properly and this is not the experience we strive for. The Galaxy Buds3 Pro are designed to deliver a seamless audio experience, and we want to help you get them working smoothly. Here are some steps you can try to get them connected: Restart the earbuds by putting the buds back in the case and closing the lid. Wait for the light on the case to go out (about 7 seconds), and then try to connect the earbuds again. Place the earbuds into the charging case and close the lid, ensuring the charging contacts are clean and free of debris. Connect the USB cable to the USB charging port on the back of the charging case and use a Samsung-approved charger adapter to plug it into a power outlet, then let the earbuds charge for at least 30 minutes. Make sure you have the latest version of the Galaxy Wearable app installed on your device, as updates often include improvements for connectivity. If these steps don't resolve the connection, please don't hesitate to contact us at Samsung Support for further assistance. Thank you for choosing Samsung! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey Mario! We appreciate you sharing your experience with the Galaxy Buds3 Pro. It's great to hear your thoughts, and we appreciate you reaching out. The Galaxy Buds3 Pro are designed to deliver a seamless audio experience, and we want you to get the most out of them. You can start by checking the charging case to ensure it’s clean and free of debris, as sometimes dirt can disrupt the connection. For a fresh start with your earbuds, try resetting them. On the Galaxy Wearable screen of your mobile device, and tap Earbuds settings and then Reset. Also, make sure the earbuds have the latest firmware updates. You can check this through the Galaxy Wearable app, as keeping everything updated can enhance overall performance. If you're experiencing challenges with your Samsung 24Ultra, toggling Bluetooth off and on again can sometimes help, or you could forget the device in your Bluetooth settings and re-pair it for better connectivity. We want you to fully enjoy the premium sound quality the Galaxy Buds3 Pro deliver. Please let us know if these steps help or if you need any further assistance, do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

We're pleased to hear from you, Yangel. We appreciate your candid feedback on the Galaxy Buds3 Pro. We understand that you may be experiencing shorter battery life with these earbuds. One of the standout features we are proud of in this model is its battery performance. The Galaxy Buds3 Pro offers up to 26 hours of playtime on a single charge, which can be extended to up to 30 hours when using a fully charged case. To maximize battery life, please use only Samsung-approved charging devices and accessories, as third-party options may void your warranty and could potentially cause damage. To help conserve battery power on your earbuds, consider making a few adjustments: store them in the charging case with the lid closed when not in use, adjust notification settings through the Galaxy Wearable app on your connected phone (or the Galaxy Buds app if you’re using iOS), and keep your earbuds updated with the latest software for optimal performance. We hope these suggestions help you get the most out of your Galaxy Buds3 Pro! Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus