Thank you for your feedback regarding the Galaxy Buds3 Pro, Dinesh! We appreciate you taking the time to share your experience. We're glad to hear you’re enjoying your Galaxy Buds3 Pro. One feature that many users find helpful is the integration with Samsung SmartThings Find. This feature allows you to easily locate your earbuds even when they’re in the case. With SmartThings Find, you can see the last known location of your buds and make them emit a sound to help you track them down. We understand how important it is to keep track of your devices, and we’re always looking to enhance user experiences. Your suggestion aligns with our commitment to innovation and user-friendly features. Keep an eye on future updates, as we're dedicated to continually improving our products. Thank you for being a valued Samsung customer! If you have any more thoughts or suggestions, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your experience with the Galaxy Buds3 Pro, Mick! We truly appreciate your feedback. It sounds like your left earbud may not be charging as expected. To enhance your experience, we recommend checking that you’re using the included USB cable and a Samsung-approved wall adapter, as using other chargers can impact performance. It’s also a good idea to inspect the charging contacts on both the earbuds and inside the case. Sometimes, dust or debris can accumulate and affect charging. A quick clean can make a big difference, and we have a simple guide to assist you with that. If you continue to encounter challenges, fully charging the case and restarting the earbuds are great steps to try. Be sure to check out the link attached for additional troubleshooting options. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. We want you to enjoy every moment with your Galaxy Buds3 Pro, so please feel free to reach out to us at Samsung Support if you need further assistance! -Kelvin https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Cmartinsen, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you and how frustrating it can be when your earbuds are not meeting your expectations. We are happy to hear you have been able to work with Samsung Support to resolve this matter. We hope you'll reach out to us again in the future with questions or additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages