Thank you for sharing your feedback with us, Jones! It seems you are facing some challenges with background noise. The Galaxy Buds3 Pro are equipped with both Adaptive Sound and Active Noise Cancellation (ANC) features to enhance your listening experience. Adaptive Sound uses advanced Galaxy AI to analyze your environment and automatically adjust the audio levels and ANC settings. This means that if you are in a quieter space, the earbuds will optimize the sound accordingly. However, if there is more noise around you, they are designed to block it out. If you want to ensure that no sound comes through while using ANC, be sure to consider turning off the Adaptive Sound feature. Also, be sure to try out the additional bud tips that come with your buds. We hope you give the Galaxy Buds3 Pro another chance to demonstrate their true capabilities! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your experience with the Galaxy Buds3 Pro, Mick! We truly appreciate your feedback. It sounds like your left earbud may not be charging as expected. To enhance your experience, we recommend checking that you’re using the included USB cable and a Samsung-approved wall adapter, as using other chargers can impact performance. It’s also a good idea to inspect the charging contacts on both the earbuds and inside the case. Sometimes, dust or debris can accumulate and affect charging. A quick clean can make a big difference, and we have a simple guide to assist you with that. If you continue to encounter challenges, fully charging the case and restarting the earbuds are great steps to try. Be sure to check out the link attached for additional troubleshooting options. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. We want you to enjoy every moment with your Galaxy Buds3 Pro, so please feel free to reach out to us at Samsung Support if you need further assistance! -Kelvin https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus