Thank you for sharing your review of the Galaxy Buds3 Pro, Mayte. It's great to get your feedback and experiences. Regarding phone calls, it is not required to wear both earbuds for call handling, though wearing them together can enhance the audio quality and performance of features such as noise control. To answer calls, you can use the pinch gesture on the earbuds. Simply pinch once to answer or end a call. If this persists, please be sure to reach out to us at Samsung Support. We appreciate your insights and hope this enhances your experience with the Galaxy Buds3 Pro! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Samm! We completely understand how important battery life is, especially when you want to enjoy uninterrupted music or calls. The good news is that the Buds3 Pro actually provide up to 26 hours of playtime on a single charge, which can be extended to 30 hours with a fully charged case. To help you get the most out of your earbuds, we’ve found a couple of tips to be really effective. When you’re not using them, make sure to keep them in the charging case with the lid closed. This way, they stay charged and ready for when you need them. Additionally, you can adjust the notification settings in the Galaxy Wearable app on your connected phone (or in the Galaxy Buds app if you're using iOS) to save even more battery life. We hope these tips enhance your experience! If you have any other concerns, please feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thanks for sharing your feedback on the Galaxy Buds3 Pro, William. Your feedback is always appreciated as we continue to improve overall. We understand that you may be experiencing some difficulties with charging your earbuds, and we would like to assist you in resolving this. If one or both of your Galaxy Buds are not charging or turning on, the concern could be with the earbuds themselves or the charging case. Using a charger that isn't approved by Samsung may lead to charging complications, and it's possible that the earbuds could be damaged. Since you have already tried fully charging the case, please check the earbuds for any signs of damage and consider restarting them as well. For further troubleshooting options, please refer to the link provided below. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you've tried the steps in the link and that does not help, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus