Hello Sawmore, we appreciate you sharing your experience with your Samsung Galaxy Buds3 pro with us. We understand how important a fully immersive listening experience is to you, and we would love to help you in this experience. We have provided a link to an article to help you troubleshoot the audio quality and volume. We have also provided a link to the full device manual and Samsung Support Team to help you adjust the audio profile settings to best align to your preferences. Thank you for being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thanks for reaching out, Francisco! We appreciate you taking the time to share your feedback on the Galaxy Buds3 Pro. We're glad you like them. While we understand that comfort is a personal preference, we designed the Buds3 Pro with ergonomic features to ensure a snug fit for a variety of ear shapes. The Galaxy Buds3 Pro also offers unrivaled sound quality with 24-bit audio for an immersive listening experience and Intelligent Active Noise Cancellation that helps you focus on your music or calls. If you're looking for even more comfort, consider trying out the different ear tip sizes included in the box. They can make a significant difference! Overall, we hope you continue to enjoy the premium experience these earbuds provide. Your feedback is invaluable in helping us create products that enhance your daily life. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Nek08a, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We would love nothing more than to help you troubleshoot the battery of your device. We have provided a link to an article to help you with this matter at your convenience. We have also shared a link to the Samsung Support Team and warranty information for your device. We hope you'll reach out to them at your convenience if you would like additional assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth All about your Samsung earbuds’ battery life https://www.samsung.com/us/support/answer/ANS00078081/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages Samsung Warranty smsng.us/Warranty-Info