Thank you for taking the time to share your thoughts on the Galaxy Buds3 Pro, Jerffy! We appreciate your feedback and want to ensure you have the best experience with our products. We understand that finding the perfect fit is essential for enjoying your audio experience. The Galaxy Buds3 Pro comes with three different size ear tips to provide a customizable fit, ensuring comfort during prolonged use. We recommend trying all the available sizes to see which one suits you best, as a secure fit can significantly enhance sound quality and noise cancellation. Since you've already done so, we recommend running a fit test using the Galaxy Wearable app. Regarding audio quality, the Galaxy Buds3 Pro is designed with cutting-edge technology, including 24-bit high-resolution audio and enhanced bass, allowing you to enjoy rich and immersive sound. If you haven’t yet, please try activating the Equalizer in the Galaxy Wearable app to personalize your sound profile to your liking. If you have any questions or concerns, do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your feedback on the Galaxy Buds3 Pro, Jerome! To make the most of the pinch feature, it’s important to know the location of the pinch area. We will include a link to the manual for visual reference. For detailed instructions on how to use the pinch and swipe gestures effectively, please refer to pages 24 and 25 of the manual. Since you have concerns about the fit, be sure to try out the additional earbud tips that come with your buds. You can also use the Fit Test feature in the Wearable app to find the best fit for you. Additionally, for customizing the sound to your personal preference, don’t forget to use the Equalizer feature. You can select from several different equalizer options and enjoy the same music with a different and unique sound. If you have any further questions or concerns, feel free to contact us at Samsung Support. -Kelvin https://downloadcenter.samsung.com/content/UM/202410/20241031153230962/R530_R630_UG_CA_ENG_D4.pdf smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your feedback on the Galaxy Buds3 Pro, Evan! We noticed your concern about them falling out, even though it looks like you've had a good experience. A great first step is to make sure you have the right size ear tips. The Buds3 Pro comes with different sizes, and finding the perfect fit can make all the difference. A snug fit helps avoid sound leaks and enhances your listening experience. Here’s how to get them set up for the best fit: Check the bottom of the earbuds for the L and R directional marks. We recommend inserting the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. You can also rotate them slightly until they feel just right. If you want to double-check the fit, you can use the earbud fit test available in the Galaxy Wearable app. We really want you to enjoy every aspect of your Buds3 Pro experience! If you have any questions or need further assistance, please feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey there Octavio, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how frustrating it is to have brand new earbuds that are not meeting your expectations. We would love to help you with the fit and help you have the best possible experience for a range of daily tasks. We have provided a link to an article to help you with the placement, and another to a video to help you change the ear tips to the size that best aligns to your ears. We also recommend performing a fit test with your earbuds when connected in the Samsung Wearables App. We have lastly provided a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for your feedback, Anirudha! We're glad to hear you think the Galaxy Buds3 Pro are good. We want to highlight that the Buds3 Pro are designed to deliver super clear calls, thanks to new advanced technology. Our machine learning capabilities minimize background noise, ensuring your voice is heard even in busy environments. Plus, Bluetooth Super Wideband significantly enhances call quality by doubling the audio bandwidth, resulting in more natural-sounding speech. To troubleshoot any concerns you may have about the microphone, please be sure to check out the link attached. If you ever need assistance or have any further questions, please reach out to us at Samsung Support. We're here to help! -Kelvin https://www.samsung.com/us/support/troubleshooting/TSG01111323/#poor-sound-during-calls smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your honest experience with the Galaxy Buds3 Pro, Dennis! We’re so glad to see that you find them comfortable and that the sound quality has exceeded your expectations. In addition to their amazing comfort and sound, the Galaxy Buds3 Pro offer some awesome features you might enjoy. They come with sound detection, which is great for staying aware of your surroundings. Plus, they connect seamlessly to your other Galaxy devices, and provide reminders for neck stretches! If you’re a gamer, you’ll love the Game mode available through the experimental Labs features. If you have any questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hello Rondoe, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you every day and lasting battery being a vital part of that experience. We have provided a link below to an article to help troubleshoot the features and settings of your earbuds battery life. We have also shared a link to the Samsung Support Team if you believe the battery of your earbuds are not operating as intended. Thank you for being a Samsung customer. -Elizabeth All about your Samsung earbuds’ battery life https://www.samsung.com/us/support/answer/ANS00078081/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages