Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Monica! We're thrilled to hear you love them. We understand that you're experiencing some difficulties with the noise-canceling feature, and we want to help you out. Before making any adjustments, we recommend ensuring that your Galaxy Buds are updated to the latest software version. Updates can significantly improve performance and functionality. Once you’ve updated, check that the earbuds are properly fitted in your ears; a snug fit can enhance noise isolation. Additionally, you can adjust the noise control settings through the Galaxy Wearable app to find the right balance for your environment. If you're still having concerns, try resetting the earbuds, as sometimes a simple reset can make a significant difference in performance. Feel free to reach out to us at Samsung Support if you need more assistance. We're committed to helping you get the most out of your Galaxy Buds3 Pro! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus