Thanks for reaching out to us! We appreciate you taking the time to share your feedback on the Galaxy Buds3 Pro. We see that you reached out to us because you're unclear about the Galaxy AI features available on your earbuds. The Galaxy AI features are automatically enabled once you pair your Buds3 Pro with your Samsung device. These features are designed to help you enjoy your favorite songs with their adaptive EQ and Active Noise Control (ANC). The earbuds will optimize sound based on your ear shape and how you wear them. The Buds3 Pro takes this a step further with automatic noise adjustment, which tailors the sound settings based on your surroundings. For instance, if you’re walking outside and a siren goes off, the earbuds will switch to a more ambient setting, while sounds from construction will trigger the active noise cancellation feature. Additionally, with Real-Time Interpreter, you can break free from language barriers in seconds. You’ll see translations on your Samsung Galaxy smartphone while simultaneously hearing the conversation interpreted in real-time through your Galaxy Buds3 Pro and Buds3. If you have any further questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your feedback regarding the fit of the Galaxy Buds3 Pro, Trishy! We understand that you had some concerns about them not feeling secure, especially for smaller ears. We want to assure you that the Buds3 Pro are designed to accommodate all ear shapes and sizes. To help with a more secure fit, make sure to try out the different ear tips that come with your buds. Finding the right size can make all the difference in comfort and sound quality. If you haven’t already, we recommend running the earbud fit test in the Galaxy Wearable app. This feature can help you determine if the tips are sitting properly in your ears. Also, remember to check the directional markings on the earbuds to ensure they are positioned correctly. We want you to enjoy the exceptional sound quality and features of the Galaxy Buds3 Pro. If you have any questions or concerns, please don’t hesitate to reach out to us at Samsung Support. We're here to help you get the best experience possible! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus