Thank you for your feedback about the Galaxy Buds3 Pro! We noted your concerns about them not staying in and the outside noise not being effectively blocked. A common reason for this is the size of the ear tips you're using. The Galaxy Buds3 Pro come with different sizes, so it’s essential to choose the right ones for your ears to create a snug fit and minimize any gaps. This not only helps them stay in place but also improves sound quality and noise cancellation. To ensure the best fit, check the directional marks on the earbuds—the “R” should face you in your right ear and the “L” in your left ear. You can also try adjusting the angle slightly and running the earbud fit test in the Galaxy Wearable app to get just the right fit. Additionally, exploring the Equalizer settings can help personalize your listening experience. If you have any further questions or need assistance, please feel free to reach out to Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your review of the Galaxy Buds3 Pro! It’s wonderful to know that you love using them for both work and play. With our first-ever independently controlled woofer and tweeter, the Galaxy Buds3 Pro provide an immersive sound experience that truly enhances every moment, whether you’re enjoying music or participating in conference calls. Your feedback is valuable to us, and we appreciate you being a part of the Samsung community! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your feedback on the Galaxy Buds3 Pro, Damian. It’s great to know they’re working well for you. We recommend trying out features like Adaptive Active Noise Cancelling and Ambient Sound to enhance your experience. Also, be sure to use the fit test available in the wearable app to help you find the best ear tip for a more comfortable fit. Check out the link attached for additional tips on how to get the best fit. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/answer/ANS10003519/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus