Thank you for sharing your experience with the Galaxy Buds3 Pro, Dony! We're more than happy to see that everything is working well for you. However, we understand that you are having some concerns with charging. To ensure optimal charging, please use the included USB cable with a Samsung-approved wall adapter, which is sold separately. It is also important to make sure the earbuds are positioned correctly in the case and that the charging contacts, both inside the case and on the earbuds, are clean and free of any debris. Sometimes, dust or wax can accumulate and might interfere with the charging process. Additionally, take a moment to check the case, earbuds, and charger for any signs of damage. Just a reminder, Samsung provides a 12-month limited warranty for manufacturer defects, and you might want to consider Samsung Care+ for extended protection and support on eligible devices. If you continue to face any challenges with your buds, please reach out to Samsung Support so we can help resolve this. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your feedback on the Galaxy Buds3 Pro! We appreciate your perspective and want to ensure you’re getting the best experience out of your devices. If your Buds were exposed to fresh water, we recommend drying them thoroughly with a clean, soft cloth and shaking them gently to remove any excess water. It’s essential to take care of them, especially after exposure to liquids. If your Buds have come in contact with any liquid other than fresh water, we suggest visiting a Samsung Service Centre or an authorized service center. Our technicians are dedicated to helping you restore your buds to their optimal condition. If you ever have any questions or concerns, please feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

We appreciate your candid feedback on the Galaxy Buds3 Pro, Naz! It's great to see that you find the features impressive! To make the most of your audio experience, it's critical to have the right size ear tips for your ears, as a snug fit will eliminate any gaps between the ear tips and your ears. This helps prevent sound leaks and ensures optimal audio quality. If you need assistance changing the tips, be sure to check out our guide for detailed instructions. Once you have the correct tips in place, check the bottom of the earbuds for the directional marks; you’ll see an L for left and R for right. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Angle the earbuds slightly so that the microphone on the bottom points towards your mouth rather than straight down. You can adjust the position by rotating them forward and backward until the fit feels just right. Additionally, consider running an earbud fit test in the Galaxy Wearable app to ensure they fit snugly. If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus