Hi there Cmartinsen, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you and how frustrating it can be when your earbuds are not meeting your expectations. We are happy to hear you have been able to work with Samsung Support to resolve this matter. We hope you'll reach out to us again in the future with questions or additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for taking the time to share your feedback about the Galaxy Buds3 Pro, Pestarik! We appreciate your insights and are glad you're exploring our latest headphones. The Galaxy Buds3 Pro is designed to elevate your listening experience with enhanced audio quality and better noise-cancellation features. Compared to the Galaxy Buds2 Pro, we’ve introduced upgrades like even richer sound with more immersive bass and adaptive sound technology that automatically adjusts based on your surroundings. We hate to see that the buds may not be working as expected. We'd like to gather some additional information from you so that we can provide you with proper assistance. Please reach out to us at Samsung Support with some additional details so that we can further assist you. We’re committed to ensuring you have a fantastic experience with your Galaxy Buds3 Pro, and we’re here to help. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

It's great to hear from you, Tony. Thank you for your feedback about the Galaxy Buds3 Pro! We're thrilled to see that you enjoyed the amazing sound quality. Using them in a gym setting can certainly put them to the test, and we understand your concerns. If your Buds aren't charging, we recommend a few steps to help restore their functionality. First, make sure to clean the charging contacts on both the earbuds and the case. Sometimes, dust or debris can interfere with the charging connection, so using a soft, dry cloth can help. Next, check the battery level of the charging case itself. Ensure it's charged by connecting it to a power source for at least 10-15 minutes. If the case is fully charged and the Buds still aren’t responding, try resetting them. Simply place both buds in the charging case and press and hold the touchpads for about 7 seconds until you see the LED indicator. This can help resolve any temporary issues. Last, consider updating the firmware of your Galaxy Buds3 Pro. Make sure they are connected to your smartphone, open the Galaxy Wearable app, and check for any available updates. Keeping your earbuds updated can enhance their performance and overall experience. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. If you've tried these steps and still have concerns, we encourage you to reach out to us at Samsung Support for further assistance. Your satisfaction is important to us, and we want to ensure you have the best experience with your Galaxy Buds3 Pro! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Roberto Gonzalez Sanchez, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how frustrating it is to have a brand new device that is not meeting your expectations. We have shared a link to an article to help you with the placement, and another to help you change the ear tips to a size that best aligns to your ears. We also recommend doing a fit test with your earbuds while you are connected in the Samsung Wearables App. We have also provided a link to the Samsung Support Team if you continue to experience this frustration. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages