It's great to hear from you, Charles. Thank you for sharing your experience with the Galaxy Buds3 Pro. We're more than happy to see that you enjoy the sound and features! Regarding the charging, we want to make sure you have the best experience possible. Remember that the Galaxy Buds3 Pro, with their charging case, provide up to 30 hours of listening time so that you can enjoy music all day long! To make sure they charge correctly, please use the included USB cable and a Samsung-approved wall adapter (sold separately). It's also important to check that the earbuds are sitting correctly inside the case and to look for any debris on the charging contacts. Also, inspect the earbuds, case, and charger for any signs of damage. We also offer a 12-month limited warranty for any manufacturer defects, and you can add Samsung Care+ for extended protection and support on eligible devices. If this information doesn't help resolve your concerns, please don’t hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Vadion. We genuinely appreciate your feedback about the new design. We created the Buds3 Pro to deliver our best and most immersive audio experience yet. With features like Wind Shield, Blade Lights, and Swipe and Pinch Control, we're excited for what the Buds3 Pro is capable of. The new design includes improvements such as the Dual Amplifier, featuring our first-ever independently controlled woofer and tweeter, which allows you to enjoy a broad spectrum of sound. Once again, thank you for sharing your feedback. If you have any further concerns or questions, please don’t hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus