Thanks for taking the time to share your feedback on the Galaxy Buds3 Pro, Mark. We love to see that you chose to upgrade! The Galaxy Buds3 Pro is a fantastic upgrade, offering premium sound powered by Galaxy AI and Adaptive Noise Control for an immersive listening experience. Their redesigned shape ensures a more comfortable fit and features like the Blade Lights add a stylish touch. It’s great to see how well they pair with your Galaxy S21 and that you’re enjoying their one-of-a-kind performance! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you so much for your passionate review of the Galaxy Buds3 Pro, Felipe! We always love getting insights from our customers. We’re thrilled that you think they're the best earbuds ever! With its dual amplifiers, featuring independently controlled woofers and tweeters, we’ve designed these earbuds to deliver an exceptional audio experience. It’s great to know that you’re enjoying the rich and detailed sound quality that truly brings your music to life. We appreciate your feedback and can’t wait for you to experience even more incredible sound details and features with your Buds3 Pro. For any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We would love to help you have the best experience possible with your earbuds and troubleshoot the fit and connection to your devices. We have provided a link to an article to help you with the placement of your earbuds in your ears for a secure fit, a link to a video to help you change the ear tips included with your earbuds to get that secure fit. For the connection we have provided two links to articles to help you with the Bluetooth feature of your earbuds. Lastly,w e have shared a link to the Samsung Support Team if these experiences continue or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Galaxy Buds disconnect from phone often https://www.samsung.com/us/support/troubleshooting/TSG01208805/ Connection issues with Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111318/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages