We appreciate you taking the time to share your feedback on the Galaxy Buds3 Pro, Ralph. We always look forward to hearing from our customers and getting your insights. We see that you had some concerns regarding the left bud not charging. It's great to see that the buds were awesome for you, and we'd like to help enhance your experience with them. If one or both of your Samsung Galaxy buds aren't charging or turning on, the issue may be with the earbuds or the charging case. Ensure you use a Samsung-approved charger, check for damage, and make sure the earbuds and case are free of debris. Align the earbuds properly in the case, and if using wireless charging, position the case correctly on the pad. Inspect the indicator lights and clean the charging contacts. Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. If this persists, please reach out to us at Samsung Support for further assistance. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Buds2, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro. We would love nothing more than to assist you with the calls you are having with your earbuds. We have provided a link to an article to help you with the call features and settings of your device. We have also provided a link to the Samsung Support Team to offer assistance if this experience continues. Please, reach out to us again if you have questions or to share additional feedback on all of your Samsung products. Thank you for being a Samsung customer. -Elizabeth Use call features on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00078132/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there Cynthia, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand how important the fit of your earbuds are to you for a range of activities. We have provided a link to an article to help you troubleshoot the placement of your earbuds, and recommend performing a fit test while connected to the Samsung Wearables App. We have lastly shared a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages